Keyholder "AVESTAN" Soho - Arabic Speaker

at  Deciem

WHAT ON EARTH IS AVESTAN?

AVESTAN is a conceptual store and a continuation of our late co-founder of DECIEM Brandon Truaxe, and his journey into the world of Aromas.
It is a destination where customers can explore, discover, and connect in the Only Store globally.
Home to a single fragrance, and in a space where we create unique and immersive shopping experiences.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• A minimum of two / three years of experience, in the luxury industry, is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) and basic math skills
• Strong communication and leadership skills to coach and mentor employees to success
• Strong Time Management and ability to customize clients’ journeys with confidence.
• Attention to detail and problem-solving skills. Excellent written and verbal communication skills

• Greet all customers who enter the store with enthusiasm and professionalism reflecting the Brand’s vision through excellent service.
• Act as floor supervisor in management’s absence to ensure the store procedures and steps of the experience are being followed.
• Introduce Avestan’s story to inspire customers with our store’s unique experience.
• Maintain a professional image and attitude, and ensure company policies are procedures are being met by all employees.
• Assist in maintaining store standards of cleanliness and organization while maintaining store VM.
• Track and report on sales performance and ensure daily and weekly reports are properly completed and submitted on time.
• Ensure databases and customer profiles are up-to-date and contain accurate and relevant data with respect to GDPR regulations.
• Stay up to date with product knowledge, company information, launches, and campaigns, and assist in the onboarding, training, and development of new employees.
• Responsible for opening/closing of the store, bank deposits, and paperwork. Conducting product refunds and addressing customer issues in a positive manner, operating POS, and completing transactions accurately and efficiently!
• Assists in receiving and verifying merchandise shipments. Communicate inventory issues/concerns to Store Management and participate in inventory control and counts to ensure product stock is up to date.