Keyholder "The Ordinary" Commercial Street

at  Deciem

WHAT ON EARTH IS DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a Human Leader, Keyholder at our Commercial Street Store.
As floor supervisor in management’s absence… Are you ready to Deciemize your team and customers?

Deciem Keyholder is a genuine and energetic people person with strong communication in line with our family’s core values<3

• This is a full-time position ( 37.5 hours over 5 days ).

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Comfortable with providing constructive feedback and/or coaching, and counseling team members.
• Experience in beauty, fashion, and leadership roles is an asset
• Ability to multi-task, while providing professional and outstanding customer service
• Desire to thrive in results, work in a team environment, and coach for success.
• Effective time management and communication skills

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
• Lead by example, Inspire the team, and ensure standards for quality, customer service, and health and safety are met.
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
• Assist in the onboarding, training, and development of new employees
• Manage customer feedback and queries
• Assist in maintaining store standards of cleanliness and organization, ensure maintaining DECIEM’s merchandising concepts
• Conduct product refunds and address customer issues in a positive manner
• Responsible for opening/closing of the store, bank deposits, and paperwork. Operate POS and complete transactions accurately and efficiently
• Communicate inventory issues/concerns to Store Management
• Act as floor supervisor in management’s absence to ensure the store procedures and steps of the experience is being followed. Ensure compliance with store policies and procedures (e.g. loss prevention, safety standards, returns)