Kitchen Porter

at  Oriel House Hotel

To have total product knowledge of all the hotel services and facilities, and total awareness of the product offering of the Talbot Collection as a whole;

• To deal with customer complaints in an efficient and professional manner and to notify management of these;
• To report any customer comments to management;
• To familiarise and adhere to company policies and procedures as outlined in the staff handbook;
• To be present and punctual for all in-house/external training programmes when requested;
• To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005;
• To take a proactive involvement in Health and Safety ensuring to report and where possible take action on incidents of accidents or damage in the Hotel;
• To be proactive in maintaining energy efficiency within the Hotel.
• To attend Shows / Promotional events where required for the Talbot Collection, Wexford
• To comply with all other policies of the Collection.
• Any other sundry task not mentioned but within scope of the job

OVERALL JOB PURPOSE

To maintain a high level of operational hygiene in all kitchen areas in compliance with Hotel and hygiene regulations

ROLE SPECIFIC DUTIES:

• To arrive for work on time and in proper uniform.
• To ensure a high standard of personal hygiene and grooming.
• To adhere to Company’s Clocking Policy
• Areas of responsibility: a) pot wash b) pot/pan storage areas c) Kitchen/larder areas and surrounds d) Rubbish skip areas e) Hygiene in kitchen and storage areas f) wash up area g)staffing areas
• No jewellery to be worn except for wedding band
• Carry out cleaning duties as outlined in the cleaning schedule and complete daily/weekly cleaning checklists for all cleaning tasks performed.
• Cleaning of pots, pans, equipment etc as required and ensure they are stored correctly and neatly.
• Emptying of bins when full or as requested.
• Thorough deep cleaning as per schedule of kitchen/larder areas, equipment and storage areas.
• Maintain storage area for mops, brushes, detergents.
• Wear relevant protective clothing provided when handling hazardous materials.
• Report damaged/defective equipment to senior chef on duty.
• To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times.
• To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005.
• To report and where possible take action on incidents of accidents or damage in the Hotel.
• To familiarise and adhere to Company Policies and procedures as outlined in your staff handbook.
• To ensure that necessary steps are taken to safeguard Company money, goods and assets.
• To report any customer comments to Management.
• To be proactive in maintaining energy efficiency within the Hotel.
• To establish and maintain a good working relationship with other members of staff and Management at all times.
• To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
• To deal with customer complaints in an efficient and professional manner and to notify Management of these.
• To upsell the Company products and services where possible.

ADDITIONAL DUTIES

To ensure excellent customer service at all times in line with the Talbot Collection Customer Service Policy, recognising that you are an ‘Ambassador’ of the Talbot Collection at all times;
To ensure professionalism and integrity at all times when communicating with both internal and external guests;

To make certain that the four-star standard of the hotel is portrayed in all your actions and dealings with internal and external guests alike;

• To establish and maintain a good working relationship with other members of staff and management at all times;

  To have total product knowledge of all the hotel services and facilities, and total awareness of the product offering of the Talbot Collection as a whole;

• To deal with customer complaints in an efficient and professional manner and to notify management of these;

• To report any customer comments to management;
• To familiarise and adhere to company policies and procedures as outlined in the staff handbook;
• To be present and punctual for all in-house/external training programmes when requested;
• To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005;
• To take a proactive involvement in Health and Safety ensuring to report and where possible take action on incidents of accidents or damage in the Hotel;
• To be proactive in maintaining energy efficiency within the Hotel.
• To attend Shows / Promotional events where required for the Talbot Collection, Wexford
• To comply with all other policies of the Collection.
• Any other sundry task not mentioned but within scope of the job.