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KMC Solutions provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
Our company provides email and live chat services to our clients for a Tech firm in the US and AUS, as well as monitoring for fraudulent customer trends and finance.
This position will primarily handles customer inquiries and issues through written communication channels such as email and chat (non-voice). The role involves responding to customer questions, resolving complaints, providing product and service information, and updating customer records. The agent must be able to manage time effectively, work independently, and maintain a customer-focused approach to ensure a high level of satisfaction.

REQUIREMENTS:

Open to fresh graduates, college degree is an advantage
Experience in the BPO or call center industry is an advantage
Excellent verbal and written communication skills to effectively interact with customers; High English Proficiency
Flexibility to work during late hours and adjust to a non-traditional sleep schedule.
Strong analytical skills to understand customer issues and provide effective solutions.
Ability to manage time effectively and handle multiple tasks simultaneously.
Sports knowledge is an advantage.
Computer literate; familiarity with customer service software, CRM systems, and other relevant tools is a plus
Resourceful and a team player
Has positive attitude
Location will be in Clar

Accurately assists customers via chat and email in accordance with the required response time
Processes customer documents where needed
Offers proactive support to address errors, mistakes and technical errors
Completes customer interactions within the agreed service level agreement (SLA)
Creates added value by supporting cross-sell initiatives and promotional offers
Meets or exceeds quality targets
Strives to ensure a high customer satisfaction level always
Offers resolutions to disputes
Company Description
KMC- FBG Philippines is a Services company based in Taguig. We specialize in Customer Service, Quality Assurance, Resulting and Trading, IT Support, Payments, Compliance, and Business Intelligence. We are committed to providing equal opportunities at every selection stage and do not discriminate based on age, gender, sexual orientation, ethnicity, nationality, or religion. Join us for a challenging and fulfilling career.