KN Global Services HER - Air Logistics Area Business Partner

at  KuehneNagel

If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.

YOUR SKILLS AND EXPERIENCES

• Stakeholder management, communication and customer service skills are mandatory.
• Must be able to engage with and get buy-in from stakeholders by.
• Must have a high degree of organizational skills and be self-disciplined and motivated.
• Ability to communicate on a professional level with customer countries and the KNGS Teams.
• Must be detailed in analyzing processes and disciplined in documenting such processes.
• Advanced English Level – written and oral.
• Preferred: Leadership experience, Air Logistics Industry knowledge, KN Processes, Systems, Operations, products, and Services knowledge, Project Management, US VISA.
• Minimum: Two of the GS Roles, Effective communication.

YOUR ROLE

The Air Logistics Area Business Partner drives process migration and monitor progress achievements. Also, acts as direct liaison between KN GS Operations teams and assigned Air Logistics Area/Country.

YOUR RESPONSIBILITIES

• Own migration of Processes from the Business to KNGS, including planning and communication.
• Drive the achievement relating to migration and business development targets to KNGS, including strategies to increase GS Usage.
• Provide visibility of development by monitoring, analysis, and reporting (as required by Region) of Targets, Performance, volumes, migrations, etc.), including obstacles and potential solutions.
• Work with KNGS Production Teams to address and resolve, or escalate, performance and/or Quality issues.
• Continuously collaborate with KNGS stakeholders (Process, Training, systems, production teams) for task execution improvements and standardization potentials
• Initiate exchanges regarding performance reviews and improvement initiatives with countries and KNGS.
• Support Customer Countries with Process requirements collection and creation of the Working instructions for KNGS.
• Align Global Systems and process requirements employed by KNGS with requesting countries before migration.
• Provide complete information to successfully migrate Processes to KNGS.
• Timely update all other communication and demand tools.
• Confirm with GS Production Team(s) that all requirements and information have been received.
• Exclusive use of GS Reporting and Monitor Tools for performance, quality and volume analysis and reporting.
• Collaborate with other KN GS site ABP’s to share knowledge and best practices, and to get information on services performed.
• Confidential handling of statistics and Customer Country particulars.
• The schedule we offer: Monday to Friday 6:00am to 3:00pm 100% on-site