Knowledge & Service Quality Lead, HR Shared Services (Remote)

at  Veralto

IMAGINE YOURSELF…

• Growing your expertise and expanding your skillset with every project.
• Thriving in a supportive team environment that inspires you to strive for excellence.
• Joining a company with a proven track record of success and an exciting future.
  At Veralto (www.veralto.com), our unifying purpose of Safeguarding the World’s Most Vital Resources™ is more than words: it’s a proven path towards positive change, improvement for our planet, and development for yourself.
  Whether we’re ensuring the continued availability of clean drinking water, protecting our waterways, or enhancing the traceability, color accuracy, and packaging of everyday essentials, the work we do every day contributes to a safer world and a more sustainable future.
  When you join Veralto’s vibrant global network of 13 operating companies and 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have boundless opportunities to deepen your skillset, pursue your ambitions, and grow your career.

THE ESSENTIAL REQUIREMENTS OF THE JOB INCLUDE:

• Bachelor’s Degree
• 5-7 years of experience working in HR, preferably in a Shared Services environment
• Excellent problem-solving skills
• Knowledge of database security principles and access controls
• Very strong writing skills and expertise in documenting standard work, operating procedures or guides
• Excellent communication and interpersonal skills
• Strong organizational and project management skills

IT WOULD BE A PLUS IF YOU ALSO POSSESS PREVIOUS EXPERIENCE IN:

• KCS Principles certification
• Proficiency in database design, modeling and architecture
• Speak multiple languages
  With annual sales of $5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.
  Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—protect the world’s food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.

Veralto is seeking a Knowledge & Service Quality Lead, HR Shared Services, to contribute to the mission of the Shared Services team, which is to deliver the best associate experience and enable our HR teams and associates to focus on the highest-value work through operational excellence, technology and analytics.
This role has the flexibility to be fully remote in the USA or Canada
This role is a key member of the wider HR team, which is committed to building a workplace that fuels growth, for the business and each one of us. We are transforming our HR organization to deliver compelling experiences every day for our associates, leaders and HR team through strategic partnership to the business, supported by niche expertise in high-value areas and a service organization that meets associate needs every day. Bring your passion for supporting business growth through its talent and organization and join us in our journey!

In this role, a typical day will look like:

• Builds and maintains the HR Shared Services Delivery Knowledge database, ensuring the right content reaches the right associate every time
• Collaborates cross functionally with COEs, Global Process Owners (GPOs), Shared Services Leaders, associates and HR Leaders to create and maintain knowledge articles
• Builds process and effectively audits closed Shared Service case tickets for accuracy, use of articles and service quality and builds countermeasures Coaches Shared Service Delivery Teams and other contributors on best practices for using and creating knowledge and delivering high-quality service levels
• Stays updated on HR trends and best practices
• Measures service quality impact against targets and defines countermeasures for closing gaps to drive to highest-quality service levels