L&D Consultant

at  Auto General Insurance

ABOUT US

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.
Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

POSITION ACCOUNTABILITIES

• Facilitate training programs that meet with current and future requirements for organisational business units, Strategic Alliance Partners and Authorised Representatives.
• Maintain relationships with Subject Matter Experts (SMEs) to deliver a seamless onboarding experience.
• Design, develop, deliver and evaluate technical and non-technical L&D solutions to support business objectives, values, vision and specific team requirements - in line with cultural integration.
• Ensure that training documentation complies with relevant industry legislation, and ensure that Registered Training Organisation (RTO) standards are met where vocational education outcomes are required. Ensure gaps are identified and resources updated and communicated.
• Research, recommend and coordinate the implementation of, modern, best practice capability development methods, techniques and strategies.
• Participate in continuous improvement initiatives by offering innovative ideas and solutions to enhance policies, processes, and learning tools. Conduct and/or deliver train-the-trainer sessions for new content, ensuring materials are fit for purpose.

KNOWLEDGE AND EXPERIENCE:

• Certificate IV in Assessment and Workplace training (TAE) (Desired but not essential)
• Certification within the Financial Services industry highly regarded
• Demonstrated ability to deliver technical and behavioral training within the Financial Services industry.
• High level facilitation experience (on the job and/or classroom).
• Understanding of training/learning processes, theories and methodologies including adult learning principles and styles.
• Highly developed interpersonal, written and organisational skills.
• Skills in Microsoft Office applications including Word, Excel & PowerPoint.
• Experience in a dynamic service operation.
• Demonstrated capacity for self-management, participative decision-making, team participation and the ability to accept, promote and manage change.
• Current drivers license and own transport/ability to travel to various offices when delivering training.

OUR PERKS

• Location - This role can be based in our Kawana, North Lakes or Toowong offices.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application

The Learning & Development (L&D) Consultant position is integral to building the organisation’s onboarding and ongoing development, through end-to-end facilitation of company-wide organisational operational programs that support the achievement of the People & Culture and Auto & General strategies.
To be successful in this role, you will have experience in coaching and educating individuals both in and out of the training room. You will be driven and passionate about people, the onboarding journey, and confident in presenting to diverse audiences in various settings.