L&T Operations Co-ordinator

at  University of Glasgow

JOB PURPOSE

A key role in the School’s Learning & Teaching team, working in partnership with academic and professional services colleagues to enable an effective administrative service to support a diverse portfolio of taught courses and programmes. Supporting delivery of the School’s strategic objectives and aligned with the University’s Change programme adopt a data-driven approach to evaluate and improve processes to enhance the experience for both students and staff.

MAIN DUTIES AND RESPONSIBILITIES

1. Responsible for the planning and implementation of key workstreams in the School’s learning & teaching administrative support team in the provision of an effective end-to-end service ensuring compliance with University standards, policies and procedures.
2. In partnership with academic and professional services colleagues, identify and implement opportunities for process improvement to deliver efficiencies in pursuit of a scalable operating model which underpins support for teaching activity and enhances both the student and staff experience. This will include developing and maintaining standard operating procedures across the School’s portfolio of taught courses and programmes.
3. As a subject matter expert on behalf of the School, lead, inform and deliver the effective implementation of specific projects as part of the University’s Change programme, working to designated timelines and mitigating the risk of adverse impact on students and staff.
4. Interrogate, manipulate and interpret complex data to create actionable insights, using the results to inform high quality decision-making across the School’s learning and teaching administrative workstream.
5. Support accreditation, enhancement, quality assurance and data governance standards and processes as relevant to the School’s teaching portfolio of courses and programmes, working with internal and external stakeholders to deliver all necessary requirements to specification and timelines.
6. Co-ordinate communication activities, providing advice to colleagues and customers in keeping with the relevant regulations, processes and procedures across the School’s teaching portfolio.
7. Exercise empathy, initiative and judgement, proactively managing relationships with both internal and external stakeholders to create an adaptive customer experience.
8. Undertake other appropriate activities dependent on the needs of the customer.