L1 IT Support Field Engineer

at  NSC Global

Overview:
NSCGlobal provides global implementation and support solutions to various international organizations, resulting in cost savings and operational simplicity. NSCSGlobal is a 20 year old privately held company that delivers customized solutions to over 50 of the world’s leading multinational corporations, outsourcers and service providers.
NSC requires a field engineer to support various customers within a radius of 100 kilometers from their home address. You will be required to travel to the (various) customer locations daily and provide support for incidents, changes and projects.
In this role you will be responsible for incoming tickets, end user questions and maintenance/problems of the hardware and software used. Of course you will ensure that everything is documented in the ticket system.

Responsibilities:

• Handle incoming incidents and changes from end users
• Document all relevant information
• Prioritize and plan for issues. Escalate issues (if necessary) to next in line
• Register, track and document the problem resolution process

Qualifications:

• Required professional knowledge and qualifications:
• Knowledge of ticketing systems and ticket handling/troubleshooting between teams
• Flexible and Proactive
• Strong communication skills and able to document operational procedures
• Strong customer service skills
• Experience of using hardware and general software
• Experience with desktop operating systems including Microsoft
• Driver’s license B
• Fluent Dutch and English in word and writing
• MCSA Windows 10 or other Microsoft certificates are a plus.

• Handle incoming incidents and changes from end users
• Document all relevant information
• Prioritize and plan for issues. Escalate issues (if necessary) to next in line
• Register, track and document the problem resolution proces