L2 IT Support Analyst with French M/F

at  Inetum

MISSION

• You will join the L2 IT support activities within Transactis department
• Ensure the supervision and functional and application management of banking services and take charge the requests from Level 3
• Take charge of incident management in conjunction with his team manager and other teams involved in the process
• Provide ad hoc interventions to limit technical malfunctions
• Ensure the processing of requests for daily living and other ad hoc operating requests
• Ensure the production of monitoring indicators for banking services within its scope
• Ensure the implementation and updating of operational documentation related to the activity
• Ensure that the appropriate reports are written with your manager
• The service mainly covers the homologation environment
• Ensure daily monitoring of the optimal functioning of the services
• User support: requests for information or assistance regarding the use and operation of specific applications
• Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)
• Incident management, handling and monitoring until closure
• Participating in homologation monitoring committees and/or project committees
• Maintaining up-to-date documentation (operating procedures, FAQs) and application contact list
• Taking charge of ad hoc work and monitoring requests
• Writing specific reports
• Ensuring permanence on the perimeter according to established schedules and internal organization

Please refer the Job description for details