L2 Office 365 Engineer

at  VAM Systems

Company Description
Job Description
We are currently looking for L2 Office 365 Engineer for our UAE operations with the following Skill set and terms & conditions.
Qualifications (Knowledge, Skills & Attributes)

Essential:

• Bachelor’s or master’s degree in Computer Science, Information Technology, or related field.
• Overall 5+ years of experience in Office 365 Administrator.
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• MCA and MCSA certification will be added advantage.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Knowledge on cloud infrastructure GXP platforms and periodic review and assessment

Desirable:

• Knowledge of 21 CFR Part 11
• Knowledge of HIPAA and FDA regulations
• ITIL V4 process flow

Main Responsibilities:

The Main responsibilities of an L2 office 365 engineer with knowledge of Office 365, Azure AD, DNS , DHCP, desktops and laptops configuration.

• Office 365 application support: managing and configuration of office 365 application, including resolving technical issues, account configuration, email configuration, one drive configuration.
• Administer and maintain Office 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and other related applications.
• Manage Office 365 user accounts, licenses, permissions, and groups.
• Stay informed about Office 365 updates, features, and best practices.
• Collaborate with IT team members to ensure seamless integration with other systems and applications.
• Configure and enforce security policies, data loss prevention (DLP), and compliance measures.
• Provide technical support and troubleshooting for Office 365 issues.
• Train and educate users on new features and best practices.
• Receive telephone calls from users requesting technical assistance using computer software and hardware or inquiring how to use specific applications.
• Responsible for assisting all computer users in the company with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
• User support and Training: Assisting users with IT related queries, providing training on software applications and systems, and ensuring a smooth user experience.
• Providing Technical support: assisting end user with IT related issues, troubleshooting problems and providing solutions for hardware and software related issues
• Prioritizes and manages several open cases at one time.
• Supports the roll-out of new applications.

Joining time frame: 2 weeks (maximum 1 month)
Additional Information

• Office 365 application support: managing and configuration of office 365 application, including resolving technical issues, account configuration, email configuration, one drive configuration.
• Administer and maintain Office 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and other related applications.
• Manage Office 365 user accounts, licenses, permissions, and groups.
• Stay informed about Office 365 updates, features, and best practices.
• Collaborate with IT team members to ensure seamless integration with other systems and applications.
• Configure and enforce security policies, data loss prevention (DLP), and compliance measures.
• Provide technical support and troubleshooting for Office 365 issues.
• Train and educate users on new features and best practices.
• Receive telephone calls from users requesting technical assistance using computer software and hardware or inquiring how to use specific applications.
• Responsible for assisting all computer users in the company with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
• User support and Training: Assisting users with IT related queries, providing training on software applications and systems, and ensuring a smooth user experience.
• Providing Technical support: assisting end user with IT related issues, troubleshooting problems and providing solutions for hardware and software related issues
• Prioritizes and manages several open cases at one time.
• Supports the roll-out of new applications