L2 Support Engineer

at  Humanised Group

Partner with a well-established and growing Brisbane-based Managed Service Provider that specializes in delivering exceptional IT support and solutions to SMBs across a variety of industries.
As a result of increased demand, they are seeking a skilled and proactive System Administrator to join their team. In this role, you’ll play a vital part in providing top-tier technical support and customer service while resolving issues up to a Level 2 capacity.

Requirements

• Previous MSP experience
• Must be located in Brisbane
• Must be ready to start within a 2 Week notice period
• Experience with ConnectWise (Ideal

Coming into this business, you will support up to an L2 capacity;

Your day-to-day responsibilities will include:

• Managing escalated tickets from the service desk queue, triaged and assigned by the Service Desk Coordinator.
• Troubleshooting and resolving issues involving virtualization, server, and cloud environments.
• Providing support for Windows and Office 365 environments, addressing system and software-related challenges.
• Ensuring efficient and effective service delivery to meet client expectations.

The technologies that you will be supporting include;

• Office 365 (including SharePoint / OneDrive) migrations, administration and support.
• Windows Server (Active Directory, DHCP, DNS, Group Policy, IIS, RDS, etc.)
• Microsoft Exchange
• Microsoft Azure
• Backup management
• Virtualization

Requirements

• Previous MSP experience
• Must be located in Brisbane
• Must be ready to start within a 2 Week notice period
• Experience with ConnectWise (Ideal)

If you would like to know more Call Ryley on 0484 546 357 or email rladhams@humanisedgroup.com for a quick chat