Lab IT & Workflow Solutions Partner

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Role Purpose
As the Lab IT & Workflow Solutions Partner (WFIT), you will act as technical resource to the exciting implementation team with key responsibilities of configuration, testing and go-live support. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Actively participates in and conducts pre-implementation, implementation and post-project review meetings for RDMY customers with internal stakeholders. Performs remote configuration, testing, and troubleshooting or repair of WFIT and Digital solutions during the implementation process; e.g. go live, as needed.
Exercises independent judgment in evaluating methods and may determine criteria for obtaining solutions.
You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.

As a qualified Lab IT & Workflow Solutions Partner, you will

• Support the with WFIT and Digital Solutions implementations and troubleshooting
• Provide expertise to new hires to raise the knowledge on WFIT and Digital Solutions
• Create a collaborative community to get the good practices for WFIT and Digital Solutions implementations
• Able to develop a program to cater customer needs
• Documents all changes, modifications, scripts/programs created on Lab IT software.
• Well documented all customers’ touchpoints in the CRM system correctly in a timely manner.
• Support predictive maintenance via record cases into CRM for root cause analysis.
• Deliver service, preventive maintenance, software upgrade commitments according to the planned schedule.
• Develops, prepares and maintains training and literature materials.
• Manage accounts, prioritize jobs, and assign to teammates accordingly.
• Able to analyze data generated from WFIT solutions and provide insights/action recommendation from the data analysis.
• Follows all documented procedures and processes, to ensure the product application/solution functions to specifications.
• Ensures internal and external stakeholders satisfaction during the installation and integration processes and post-go-live period.
• Manages expectations, identifies risks, and formulates plans to minimize impacts to the project by ensuring project progress on schedule while meeting all other specified project performance parameters.

Who you are:

Qualification and Experience

• 2-3 years working experience in th relevant field and has Lab WFIT and Digital Solutions knowledge and implementation experience
• Hands-on knowledge on computer hardware/ networking / Operating System/Applications / databases and SQL programming languages.
• Preferable with medical laboratory experience
• Marketing and business development experience will be a plus
• Prior experience developing, delivering, and assessing training programs
• Excellent communication, organization and customer service skills
• Preferable to have IT / Middleware / LIS Experience
• Preferable to have knowledge of all Roche products with in the business area, and specialized knowledge in a particular product area

Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Please refer the Job description for details