Lab Support Engineer

at  SDNA Global

JOB DESCRIPTION:

Technical/Functional Skills iLab, Samplemanager LIMS, Empower, TIAMO, SDMA, eWorkbook, GxP, LabVantage .
Experience Required1. Lab Application L2 Level Support experience, LabVantage LIMS2. Experience in supporting GxP Lab application in Pharma/Process industry3. L2 debugging skills in (SQL, .Net, Server, network (basic))4. Experience in coordinating issues with L3 and other support vendor teams5. Incident Management,Problem Management,ITIL,6. GMP UnderstandingRoles & Responsibilities1. Investigate the L2 issues received from end user2. Update the incident in the incident management tool, keep the end user updated about the issue resolution progress3. Proactively coordinate with the required support team / end user to drive issue resolution4. Resolve the Incidents within agreed SLA5. Drive problem management (proactive and reactive)
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year

Schedule:

• 8 hour shift

Experience:

• lab support: 3 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Ability to Commute:

• Boston, MA 02108 (Required)

Ability to Relocate:

• Boston, MA 02108: Relocate before starting work (Required)

Work Location: In perso

Please refer the Job description for details