Laboratory Technician- Application and Complaint Management (m/f/d)

at  DSM

Tulln, Austria
On Site
As part of the Technical Support Team you will work with Rapid Test Methods (eg. ELISA, LFDs) for the analysis of mycotoxins, allergens, GMOs and microbial contamination in food and feed. You can use your creativity to modify existing methods and find customized solutions to satisfy our customers.
Complaint management and trainings for colleagues are also on your daily agenda.
Romer Labs is at the global forefront as a provider of pioneering diagnostic solutions for maximum food and feed safety. Our focus is on mycotoxins, food allergens, GMOs and microbial contaminants. By continuously adapting to the dynamic needs of our customers, we set the standard for exceptional service. Romer Labs is part of dsm-firmenich.
At Romer Labs / dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

• Finding technical solutions for customer-specific product inquiries
• Handling of complaints and appropriate documentation in database
• Supporting the sales team with technical background information
• Conducting trainings for new colleagues, customers and distributors
• Provide internal support for troubleshooting and improvements of products