Labs Systems Support Engineer

at  Cognizant

Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance.
Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.
Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack.
We’re looking for dedicated, innovative and driven talent to join our expanding team.
We are seeking a highly motivated and detail-oriented Lab Systems Support Engineer to join our Quality Control team. The Lab Systems Support Engineer will play a crucial role in ensuring reliability and compliance of Laboratory Systems. The Lab System support engineer will be responsible for managing the day to day issues that arise on the validated Analytical Laboratory Systems.

• The successful candidate will be part of the Quality Control Lab Services Team which will maintain the incident ticket queue and manage & resolve issues as they arise in a timely manner.
• Experience in the support of IT applications is required.
• Support Maintenance and User Administration of local Laboratory applications which will include Periodic System Reviews and System Audit Trail Reviews. Provide front line support (level 1) to labs.
• Troubleshoot system errors and collaborate with vendor/global teams for resolution.
• Act as main point of contact on site for Laboratory System Helpdesk which will include interacting with the Global system teams or system vendors on various system issues.
• Providing appropriate system access to vendors.
• Support system content deployment and end user training.
• Recognize the importance of the quality control function in pharmaceutical production the Lab System Support Engineer should display a high level of integrity in the performance of his/her work.
• Should be capable of relating well to other people both within and outside of the laboratory area. Join the on-call support rota for Lab Services supporting the site lab systems 24 by 7.
• Experience of supporting QC laboratory systems is preferred but not essential. Strong knowledge of Microsoft Windows Operating Systems (Windows 7 & Windows Server 2003/2008).
• Strong problem solving skills.
• Excellent communication and interpersonal skills are essential.
• Excellent organizational and prioritization skills.
• Ability to work well both independently and in a team environment.
• Ability and flexibility to perform all other job-related and ad-hoc duties as required.
• Experience in Pharmaceutical industry an advantage.
  To apply for this inclusive and collaborative Hybrid, Full-Time Labs Systems Support Engineer job, do not hesitate to contact Cognizant today