Land, Taxes, & Utilities Clerk

at  District of West Vancouver

(PERMANENT, FULL-TIME)

Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community.

The West Vancouver Financial & Corporate Services Department has an immediate opening for a permanent full-time Land, Taxes and Utilities Clerk. We are seeking a high-energy, customer service-oriented individual with the experience, knowledge and capability to independently assist in the day-to-day processing of land, tax and utility collections as well as other functions. This position will be responsible for:

• Organizing and maintaining the accuracy and integrity of corporate records for land, tax and utility services;
• training and providing day-to-day support to customer service staff and assisting with more complex tasks;
• identifying gaps in business applications and suggesting improvements;
• liaising with staff to ensure land and contact records comply with District policies, bylaws and other legislative requirements;
• providing detailed information and assistance to the public on a variety of routine and complex matters related to land, utilities and taxes;
• acting as the primary contact for supervisors when issues or anomalies in land records arise;
• providing effective customer service and assistance to in-person counter, telephone and email inquiries relative to customer billings, customer accounts, property taxes and homeowner grants; and
• performing other related duties as required.

The successful candidate will also possess excellent written and oral communication skills, adeptness with numbers; the ability to make independent decisions in accordance with departmental rules, regulations, policies and procedures; considerable knowledge of Tempest and an ability to work with data; experience in collections and cashiering, performing clerical work in a finance department, or an equivalent combination of training and experience.
This position handles a high volume of transactions in a fast-paced environment and as such requires a highly organized individual who can perform well under pressure. The candidate will be required to multi-task and prioritize duties on a daily basis. Property tax and metered utilities experience in a municipal setting would be considered an asset.
The successful candidate is required to provide an acceptable police information check and a copy of their credentials.
This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licenses and certificates required of candidates. For details, please refer to the Class Specification which is available for inspection in the Human Resources Department or on WestNet.
Position Status:
WVMEA (Union) – Permanent, Full-time
Hours of Work:
35 hours per week (hours and days of work may vary).
Starting Rate of Pay:
$32.75 per hour. This position has a pay structure with five steps which increases annually.
Closing Date:
11:59 p.m. on Sunday, February 9, 2025.
To Apply:
Please visit our Career Portal at www.westvancouver.ca/careers to apply for this position. Please note that all candidates must apply via the Career Portal; we do not accept applications via email or hard copy.
We want to thank all applicants, however only those chosen for an interview will be contacted.

• Organizing and maintaining the accuracy and integrity of corporate records for land, tax and utility services;
• training and providing day-to-day support to customer service staff and assisting with more complex tasks;
• identifying gaps in business applications and suggesting improvements;
• liaising with staff to ensure land and contact records comply with District policies, bylaws and other legislative requirements;
• providing detailed information and assistance to the public on a variety of routine and complex matters related to land, utilities and taxes;
• acting as the primary contact for supervisors when issues or anomalies in land records arise;
• providing effective customer service and assistance to in-person counter, telephone and email inquiries relative to customer billings, customer accounts, property taxes and homeowner grants; and
• performing other related duties as required