Landlord / Client Relations Officer

at  Workforce Group

• Workforce Group is seeking a skilled and experienced Landlord Relations Officer or Client Relations Officer for its client.

REQUIREMENTS AND COMPETENCIES

• Candidates should possess a HND / BSc in Social Science or Bachelor of Law
• Communication Skills
• Strong Data analysis using Excel/Power BI
• Reporting
• Conflict Management
• IT Appreciation & Application·
• Service Level Management.

• Daily engagement of Landlords by putting calls through to all Landlords to notify them of our intention to renew.
• Receiving and escalating site issues as they come up from landlords and following up for closure.
• Liaise with consultants and the lease payment team on renewal progress updates.
• Provide data to enable us to have a robust profile of its landlords.
• Keep and maintain records of all inquiries and complaints received from landlords.
• Work with relevant functions across the business to develop solutions to common/recurrent issues in company-landlord relations.
• Resolve access issues on locked sites.
• Support external consultants for timely resolution of challenges experienced in the negotiation process.
• Maintain up-to-date Landlord Contact.
• Collaborate with cross-functional teams to establish the nature, channel, and frequency of contact with landlords.
• Maintain positive relations with landlords in line with existing company policies and processes while protecting the company’s financial interest.
• Any other task as assigned by the Land lease and Landlord relation managers.
• Preparing reports using data analytics and any other tools.