Landscape Maintenance & Development Manager

at  FirstService Residential

JOB OVERVIEW:

The Landscape Maintenance & Development Manager will work with on-site management staff and various contractors to address landscape and common area maintenance and improvement needs. The Landscape Maintenance & Development Manager will coordinate and facilitate landscape projects within the common areas and facilities, and they will have oversight and maintenance standards knowledge of all the Great Park Neighborhoods landscape areas and land use. In addition to the oversight of all aspects of the common area landscape, this position will manage all annexation processes from the Community Developer and Neighborhood Builder in the turnover process for maintenance to Great Park Neighborhoods common areas and facilities. The position will also manage all Great Park Neighborhoods landscape vendors and contract bidding in conjunction with the General Manager (GM) and Assistant General Manager (AGM) to ensure quality customer service is provided to the client and the maintenance of landscape is being provided at a maximum level.
Spanning approximately 2,100 acres in the heart of Irvine, the Great Park Neighborhoods Community sits on the former Marine Corps Air Station El Toro base. The base has been transformed into a community that honors its military past while creating an inventive city of the future. Great Park Neighborhoods Community will continue to be developed over the coming years into multiple neighborhoods offering homes for people of all ages and all lifestyles. The community is slated for approximately 10,000 homes to be built over these years of development and will have several parks, pools, clubhouses, reservable indoor and outdoor spaces, school sites, and more. All of this falls under the careful care of Management of Great Park Neighborhoods Community Association.
We are looking for an individual that will be an active leader and supporter of the Great Park Neighborhoods community vision and philosophies, and FirstService Residential’s commitment to client, staff, and community. The expectation for this individual is to support the General Manager and Assistant General Manager to meet Great Park Neighborhoods Board goals and objectives with respect to the overall landscape resident satisfaction rate and drive budget success for landscape and common area items. Additionally, to ensure effective and efficient day to day operation of all landscape, common area maintenance and land management practices. This position reports directly to the General Manager.
Compensation: $80-90k
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

SKILLS & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• People Person - Public charisma and ability to develop positive relationships.
• Must possess exceptional communication skills (verbal and written), particularly in the area of operations and relationship management, as this position requires interfacing with the public, residents, fellow associates, supervisors, and executives to instill confidence in them and in the services being provided.
• Demonstrate strong organizational, prioritization, multi-tasking, and time management skills, working independently, as well as within the team structure.
• Must be able to quickly gather information and make good quality decisions without supervision. Ability to define problems, research, collect data, establish facts, and draw valid conclusions. Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively. Must have the ability to make decisions and solve problems creatively.
• Must possess advanced interpersonal and communication skills, working collaboratively and influencing others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions; holds self and others accountable by owning issues.
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service through honesty, integrity, and authenticity.
• Fosters change and improves the business by simplifying challenging situations and sometimes contradictory information to effectively solve problems. Challenges commonly held assumptions and originates new solutions with cross-functional partnership.
• Must be able to work occasional weekend and evening hours if needed.
• Is committed to continual learning as evidenced by attendance at industry programs and educational opportunities that enhance interpersonal skills.
• Training will be required in the following areas: Connect, community website and Avid
• Must have advanced computer skills in use of Microsoft Office Outlook, Word, Excel, and PowerPoint.
• Proficiency in landscape design software is a plus.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Horticulture, Landscape Architecture, or a related field (or relevant work experience preferred.
• Minimum 3 years of experience in landscape management and operations
• Strong knowledge of plant care, irrigation systems and pest control

PHYSICAL REQUIREMENTS & WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit and/or stand for extended periods of time.
• Must be able to lift 50 lbs.
• Some heavy lifting, standing, climbing.
• Consistent and regular attendance required.
• Work schedule: Monday – Friday: 8am – 5pm
• Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
• Occasional evening and weekend meetings/events will be required.
• Must have finger dexterity for typing/using a keyboard.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and its moving parts, and dust.
• Must work effectively with co-workers, clients, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables, and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and respecting the diversity of our workforce in actions, words, and deeds.
• The work environment characteristics are small office conditions at an onsite facility.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

JOB RESPONSIBILITIES:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Operational Excellence:

• Manage all landscape maintenance activities for all Great Park Neighborhoods landscape areas in the community.
• Manage all annexation processes from the Community Developer and Neighborhood Builder in the turnover of maintenance to Great Park Neighborhoods common areas and facilities; in conjunction with the Facilities Manager (FM), Assistant General Manager (AGM) and General Manager (GM); including coordination for all vendor contract establishment and utility turnover processes.
• Manage all compliance for all water quality systems in the community.
• Manage all basins and community trails for quality and safety concerns.
• Manage all land areas in accordance with agency requirements that have been put in place by the County of Orange, Cal Trans, Orange County Fire Authority, the Nature Reserve, etc.
• Manage all greenhouse maintenance and orchard maintenance in partnership with applicable vendors.
• Manage all land management budget line items in partnership with association vendors, the AGM, and GM.
• Manage landscape maintenance meetings, Community Developer Construction Meetings, and any additional landscape project meetings as appropriate or directed.
• Manage all proactive planning of land projects in the community.
• Provide weekly reporting of activities to the AGM and GM, as appropriate.
• Provide monthly written performance scores to AGM and GM for each vendor, as appropriate.
• Provide support to all recognized Great Park Neighborhoods clubs, groups, permitted users, and programmers in coordination with direction from management.
• Prepare all resident communication pieces related to land management.
• Participate in annual reviews of contractor scope of work process.
• Represent Great Park Neighborhoods in all meetings with homeowners to discuss landscape requests and concerns.
• Represent Great Park Neighborhoods to maintain positive working relationships with all vendors, contractors, and consultants that provide service to achieve the best possible overall results.
• Seek the most efficient and cost-effective ways to improve the association’s common areas and facilities landscape, coordinating with the AGM and GM.
• Practice and adhere to FirstService Residential Global Service Standards.
• Always conduct business with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.
• Comply with all reporting mechanisms to the AGM, GM, and Board of Directors, as appropriate.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit and/or stand for extended periods of time.
• Must be able to lift 50 lbs.
• Some heavy lifting, standing, climbing.
• Consistent and regular attendance required.
• Work schedule: Monday – Friday: 8am – 5pm
• Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
• Occasional evening and weekend meetings/events will be required.
• Must have finger dexterity for typing/using a keyboard.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and its moving parts, and dust.
• Must work effectively with co-workers, clients, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables, and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and respecting the diversity of our workforce in actions, words, and deeds.
• The work environment characteristics are small office conditions at an onsite facility