Laptop Deployment Support Engineer

at  Agilisys

ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

PROCESS

Simply submit your CV.
By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for.
We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.
Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce

KEY RESPONSIBILITIES

The Windows 11 Deployment Support is a vital role for this project, and this role will be critical in the final phase of a Windows 11/Modern Management project.

SPECIFIC DUTIES

Depending on the project, you will need to be comfortable doing the following:

• Collaborate with internal teams and client leads to facilitate the deployment of 360 laptops.
• Assist users in setting up laptops using Autopilot.
• Address user inquiries and provide support as needed.
• Interact with customers to ensure a smooth deployment process.
• Escalate issues on behalf of end users to appropriate teams for resolution.
• Deliver progress reports and updates throughout the deployment process.