LCL Hub Import Operations Supervisor

at  DHL

DHL Global Forwarding Italy is looking for the following position:
n. 1 – LCL Hub Import Operations Supervisor

REQUIREMENTS:

• Great knowledge of OFR & LCL Import Product
• More than 2/3 years on Ops/CS roles OFR
• English Level (B2/C1 - intermediate +/Advanced)
• Good administration skills and orientation to details
• High communication and negotiation skills
• Open-minded attitude and capability to adhere to customers needs and requirements
• Team working attitude
• Good capability to work under pressure
• Self-directed and proactive working style
• Proven project management skills recommended
• Flexibility and ability to adapt to new challenges and to non-standard activities

• Supervise the development and administration of LCL Hub plans and supervise processes at the LCL Hub location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments, in line with business strategy and objectives;
• Guide team members in achieving efficient and safe handling and transportation of all customer materials;
• Execute Import LCL plans and processes to provide sea freight forwarding for internal and external customers in accordance with customers requirements to grant operational excellence and high customer service level;
• Organize, split and plan day-to-day work of LCL Hub Import Operations Specialists and supervise LCL Hub Operations activities;
• Set, communicate, and monitor indicators of consolidation efficiency;
• Identify training needs and opportunities to develop a highly skilled functional department
• Identify and resolve recurring issues, and suggest modifications to LCL import work methods focusing on increasing effectiveness and efficiency;
• Monitor operational metrics at shipment level in order to ensure adherence to global standards and grant continuous improvement processes;
• Interact with Operations and Customer Service, if required;