LCS Sales Rep - Rental

at  Xylem

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Rental Sales Representative is responsible for developing and implementing rental sales strategies to grow the company’s customer base and increase revenue. They identify and pursue new rental sales opportunities, build and maintain relationships with existing clients, and present rental products or services to potential customers. The role involves conducting market research, preparing sales reports, and meeting sales targets. Rental Sales Representatives must have excellent communication and negotiation skills, as well as the ability to work independently and manage their sales territory effectively.
Responsibilities:

Sales

• Develop and maintain relationships with customers
• Promote and sell rental products and services
• Identify and pursue new business opportunities
• Meet and exceed sales targets
• Provide excellent customer service

Customer Service

• Assist customers with inquiries and concerns
• Handle customer complaints and find satisfactory resolutions
• Ensure customer satisfaction with rental experience

Inventory Management

• Maintain accurate inventory records
• Conduct regular inventory counts and reconcile discrepancies
• Place orders for new rental products as needed
• Monitor and track rental equipment movement

Contract Management

• Create and manage rental contracts
• Ensure all contracts are accurate and complete
• Collect necessary payments and deposits
• Handle contract extensions, modifications, and terminations

Administrative Tasks

• Process rental reservations and payments
• Maintain and update customer and rental records
• Generate reports on rental activity and sales performance
• Assist with other administrative tasks as needed

Safety and Maintenance

• Ensure rental products are in safe and working condition
• Conduct regular maintenance checks and schedule repairs as needed
• Provide safety instructions and guidelines to customers
• Maintain a clean and organized rental area

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Job Requirements:

• Matric (Grade 12) or equivalent.
• Relevant Technical qualification.
• Minimum of 5 years technical customer facing experience, preferably in sales and in a solutions-based Rental and or Aftermarket position.
• Able to size pumping equipment based on site.
• Proven experience in business development or a similar analytical role.
• Strong proficiency in CRM and business management software, such as Salesforce and ProWorkflow.
• Exceptional analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• A track record of identifying and capitalizing on business opportunities.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world

• Process rental reservations and payments
• Maintain and update customer and rental records
• Generate reports on rental activity and sales performance
• Assist with other administrative tasks as neede