Le Labo, Counter Manager, Full Time

at  Brown Thomas Arnotts

GET TO KNOW US

“TO MAKE PEOPLE’S LIVES MORE BEAUTIFUL THROUGH THE CRAFT OF PERFUMERY” is WHY Le Labo was created. Not to be another brand focusing on the transaction of “things”. The satisfaction of buying “just a product” does not last over time, but THE MEMORY OF A GENUINE AND UNIQUE EXPERIENCE LINGERS, becomes an ingrained part of someone’s identity and LEADS TO LONG-TERM LOYALTY. People come to us for the authentic emotional connection we offer. Our creations act as a souvenir, a reminiscence of their engagement, that hook them for life.

KNOW WHAT WE’RE LOOKING FOR

We are seeking an inspirational and dynamic Counter Manager to play a leading role in the success of the store/counter by leading, coaching and developing our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have previous management experience, coaching and retail operations skills gained in a fast paced retail environment.

KNOW WHAT’S IN IT FOR YOU

We believe that every team member should have the opportunity to a meaningful career that enhances professional and personal development. That is why; we foster a culture of belonging and inclusiveness, one that provides learning and purpose. We show respect for individual needs and circumstances and we enable our people to work in a way that best suits their unique lifestyles and their roles. We place trust in our teams to do the right thing for Brown Thomas Arnotts and keep our customers and team at the heart of our decision-making.

• Team Member discount across the world’s most iconic brands
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes

KNOW HOW WE WORK

We Drive Creativity and Innovation: We think, move, and act fast. Our energy is channelled into creating unrivalled, exciting, social spaces- always bright, vibrant, never boring. We inspire at every opportunity.
We Go Above And Beyond: We listen, learn and go beyond to bring joy to every single customer interaction. We pride ourselves in bringing the warmest of welcomes, intuitive service and style expertise to all our customers.
We Do The Right Thing: We act with decency and respect at all times, elevating our role in delivering positive change and doing right by our customers. Constantly evolving we strive for better, always with care and consideration.

KNOW THE ROLE

Le Labo in our Brown Thomas Cork store are currently looking for a Counter Manager to join their team on a full-time permanent basis.

RESPONSIBILITIES

• Ensuring a welcoming environment for client in the store
• Sharing with the client his/her knowledge on the art of fine perfumery, on the brand, and on the collection, and create genuine, authentic connections with clients
• Fully managing the lab: compounding perfumes, managing the ingredients and stock, labelling and boxing the products
• Building client database by gathering all client’s information
• Addressing and successfully resolving client situations according to company philosophy and escalating to corporate level for specific requests IN-STORE OPERATIONAL DUTIES
• Upkeeping the maintenance of the Boutique (retail floor as well as lab area, stock room)
• Monitoring daily, weekly, monthly sales
• Ensuring full stock of merchandise on the floor and transferring from the stock room to the floor as needed OTHER RESPONSIBILITIES
• Trainers and educators
• Amenity partnership ambassadors
• Storytellers
• Local Brand advocates / ambassadors
• Local event host
• Tastemakers
• Models (for our education guides, social media)
• Brand.com fulfilment (in select FSS) SKILLS
• Strong work ethic
• Passionate and ambitious
• Take great care and pride in crafting every creation for the client
• High energy, positive and optimistic personality
• Team player, works well in a team environment to achieve a common goal
• Curious to explore new skills
• Strong organization and attention to detail skills
• Multi tasking: prioritizing and managing time wisely
• Ability to quickly learn new procedures and processes
• Communication skills: excellent written, verbal & interpersonal skill

We believe that every team member should have the opportunity to a meaningful career that enhances professional and personal development. That is why; we foster a culture of belonging and inclusiveness, one that provides learning and purpose. We show respect for individual needs and circumstances and we enable our people to work in a way that best suits their unique lifestyles and their roles. We place trust in our teams to do the right thing for Brown Thomas Arnotts and keep our customers and team at the heart of our decision-making.

• Team Member discount across the world’s most iconic brands
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programme