Lead Account Manager 3

at  ATT

EDUCATION:

Typically requires a Bachelor’s degree. Experience: Typically requires 8 to 12 years of direct work experience.

OVERALL PURPOSE:

This position partners with application and/or solution providers to promote and provide wireless/wireline voice and data services to customers via the partner channel.

KEY ROLES AND RESPONSIBILITIES:

This position is responsible for recruiting new partners, promoting the benefits of the channel program and building strategic relationships with new and prospective Partners.

Develops the alliance partners to successfully promote and sell their wireline/wireless solution/application (which includes ATT wireless data service).

• May include coaching and development to vendor supervisors, QA and trainers for gaps heard in call monitoring of agent to customer. Identifies and supports the dealer by analyzing work to resolve challenges that may hinder the success of the channel partners.
• Collaborate and attends partner briefing meetings, creates and delivers training materials, coordinates activities to meet sales objectives, and provide status and custom reports as required with peers and senior management, cross functionally managing all issues to resolution.
• Determines when to bring internal support resources to the partner/dealer that will support them in the selling process.
• Develops highly complex structured business planning, partner funnel and forecasting, product and system training, operational support.
• Works independently or in a team selling environment.

DUTIES DIRECTLY RELATED TO MAKING SALES INCLUDES:

Meeting with customers and engaging in sales activities at the customers site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to and from the customers premise for the purpose of engaging in sales activities; providing subject matter expertise regarding technical issues relating to sales; advising customers on suitability of products based on technical needs; preparing proposals, presentations, or bids, including developing pricing, developing strategic plans related to the customer and the proposed solutions/sales; researching and developing customer solutions with AT&T external partners, including design and engineering; and researching customer business and industry to identify new sales opportunities.