Lead Accounts Receivable Representative

at  Thermo Fisher Scientific

Pittsburgh, PA 15205, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate13 Nov, 2024Not Specified15 Aug, 20245 year(s) or aboveCognos,Oracle,Travel,Customer Service,Email,Analytical Skills,Excel,OutlookNoNo
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Description:

POSITION SUMMARY:

The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.
They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.

MINIMUM REQUIREMENTS/QUALIFICATIONS:

  • Bachelor’s degree in a business field preferred.
  • Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
  • Goal oriented
  • Possesses a high degree of integrity
  • Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
  • Ability to work effectively with other team members in an open environment
  • Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
  • Travel may be required at times, up to 20%.

Responsibilities:

  • Communicate professionally, both written and verbal
  • Effectively handle a high volume of email communication and phone contact
  • Have a solid understanding of customer billing platforms that allow problem identification and solution
  • Proficiency in key Excel functions that will drive collection efficiencies for large customers
  • Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
  • Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
  • Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
  • Ability to react to and effectively handle changes in priorities based on business need
  • Formulate a course of action to consistently accomplish or outperform established goals
  • Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
  • Ability to work with minimal direction; following guidelines and company policy
  • Support development and implementation of on-boarding content for new team members
  • Use Practical Process Improvement techniques to identify and solution problem root cause
  • Mentor and support other team members


REQUIREMENT SUMMARY

Min:5.0Max:10.0 year(s)

Outsourcing/Offshoring

Accounts / Finance / Tax / CS / Audit

Customer Service

Graduate

A business field preferred

Proficient

1

Pittsburgh, PA 15205, USA