Lead Administrator | Full-time | Lumino Broadway Dental

at  Lumino The Dentists

Company Description
Here at Lumino, we are made up of a talented team of professionals providing exceptional patient experience and dental care. With over 130 practices nationwide, we are the heart of every New Zealand community and want to ensure we are providing the highest standard of care to our patients & ongoing support to our clinicians.
Job Description
Lumino Broadway Dental is currently on the lookout for an experienced administrator, receptionist or office manager to join the team as a Lead Administrator.
We are a high-performing team of professionals who take great pride in the services and care we provide our patients.
As a Lead Administrator, you are responsible for overseeing the administrative operations within a clinical setting. This role involves managing office functions, supporting clinical staff, coordinating patient services, and ensuring compliance with healthcare regulations. The Clinical Administrator plays a crucial role in enhancing operational efficiency and delivering high-quality patient care.
This is a fast-paced role where no two days are the same. Therefore we require an experienced receptionist, ideally with experience working within the healthcare industry.

The hours for the role are below:

• Monday: 9:00am - 6:00pm
• Tuesday: 8:30am - 5:30pm
• Wednesday: 8:30am - 5:30pm
• Thursday: 8:30am - 5:30pm
• Friday: 8:30am - 5:30pm

Qualifications

• Previous administration and/or receptionist experience is a must, ideally within the medical industry.
• Excellent customer service and communication skills
• Proficiency in using computer software applications.
• Experience with file keeping and data entry.
• Ability to work in a fast-paced environment

RESPONSIBILITIES

• Oversee daily administrative operations of the practice.
• Supervise and support administrative staff, including receptionists.
• Act as a liaison between patients and clinical staff to address patient inquiries and concerns.
• Oversee patient billing and insurance processing, ensuring compliance with payer requirements.
• Implement patient satisfaction initiatives and handle patient complaints or issues.
• Coordinate and manage office supplies, equipment, and facility maintenance.

Qualifications

• Previous administration and/or receptionist experience is a must, ideally within the medical industry.
• Excellent customer service and communication skills
• Proficiency in using computer software applications.
• Experience with file keeping and data entry.
• Ability to work in a fast-paced environment.

The hours for the role are below:

• Monday: 9:00am - 6:00pm
• Tuesday: 8:30am - 5:30pm
• Wednesday: 8:30am - 5:30pm
• Thursday: 8:30am - 5:30pm
• Friday: 8:30am - 5:30p