Lead Administrator

at  Serco Plc

UK Defence Academy, Swindon, SN6 8LA
Full time
Salary of £24,791 plus benefits
Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD’s primary link with UK universities and international military educational institutions.
Serco have an exciting new role as a Lead Administrator at the Defence Academy. You’ll help to ensure the smooth running of the office and monitor own workloads and those of any reporting staff. You will also be responsible for the co-ordination and control of all incoming work as directed by the customer and Team Leader.
This is a customer facing role, working in a dynamic, high-performance team within Joint Services Command and Staff College (JSCSC).
You will be working closely with the military staff and a small team of Administrators. You will often be the first point of contact for our course members and staff via various communication channels; face to face, email or via telephone.
You will be taking on a wide range of responsibilities and be expected to work independently on occasions but also with the wider team to ensure customer satisfaction is always achieved.

KEY ACCOUNTABILITIES:

Actively engage with induction processes to ensure the successful completion of own and colleague’s probationary periods. Supports colleague development. Assist Lead Admin/Specialist Co-ord/Team Leader or other departmental staff to undertake all required admin tasks, focussing on delivering service excellence. Take a pro-active role within the Department to liaise with your colleagues and customers and be fully conversant with your workload. Effective communication with your Serco/Military/Customer colleagues. General administration duties. Production, amendment and maintenance of any assigned spreadsheets and databases including uploading of information to share sites (SharePoint) and (as an added value activity) virtual learning environments. Arranging appropriate meetings, including drafting agendas, chairing and managing attendance at meetings, active participation at meetings and production of action notes as required.

Good level of general education, preferably with GCSE’s (A-C) or equivalent in English and Maths Ability to communicate at all levels, using a variety of communication methods (spoken, written, behaviour) Previous admin experience with a good understanding of GDPR Problem solving skills Excellent customer service skills Experienced in MS Office including Outlook, Word and Excel
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
Free, secure onsite parking. Opportunity to join many sports and activity clubs (heavily subsidised subscription costs). Fully equipped riding stables, with the opportunity for lessons. Other sporting facilities include tennis courts, Astro-turf football pitches and much more.