LEAD APPLICATION SUPPORT ENGINEER (M/F/D)

at  SEFE Marketing Trading

IN SHORT

We are seeking a dynamic Lead Application Support Engineer to join our IT team in Manchester.
In this pivotal role, you will lead a dedicated team, ensuring the seamless operation of our application landscape. We are looking for a committed leader who can provide exceptional 1st and 2nd line support, efficiently manage incidents, and drive the continuous improvement of our systems.

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.

• Lead and manage the Application Support team to provide 1st and 2nd line application support, ensuring incidents and escalations are resolved efficiently and effectively.
• Act as the primary point of contact for critical incidents, providing expert guidance and resolution.
• Establish and maintain strong communication channels with business stakeholders, internal and/or 3rd party support teams.
• Ensure resolution of incidents within agreed SLA’s and continually strive to improve service levels.
• Apply advanced problem-solving skills to recreate, debug, identify, and resolve complex issues.
• Conduct thorough root cause analysis of issues to prevent reoccurrence and implement long-term solutions.
• Provide strategic oversight and proactive support & maintenance across the application landscape.
• Oversee the creation, review, and maintenance of support documentation for deploying and configuring applications.
• Lead efforts to monitor, test, and deploy application updates & patches.
• Develop and promote a deep understanding of systems within the application landscape among team members.
• Support internal projects with expert technical design reviews and oversee environment builds/deployment.
  As part of this role, you will be required to manage and participate in the on-call rota to respond to out-of-hours critical incidents.