Lead Applications Support Platform Engineer - Wires & Payments

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 6+ years of experience with Linux
• 3+ years database support/knowledge with Mongo and/or SQL experience (Oracle SQL)
• 2+ years app development or support in payments and/or wires application

Desired Qualifications:

• Experience in payments and/or wires application technology (major/large banking technology experience).
• Exposure/knowledge/understanding in MTS (Money Transfer System), Real Time/Instant Payments, and other payment origination applications and technologies.
• Linux bash scripting ability - develop scripts on the fly and seek automation opportunities to improve/stabilize application space and reduce manual intervention requirements.
• Kafka understanding/experience.
• Proficiency in utilizing Service Now for incident, problem, and change management (opening incidents, reviewing changes, documenting records).
• Extremely strong verbal, written, and interpersonal communication skills.
• Ability to identify root-cause issues/improvement opportunities, and design approaches.
• Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces.
• Hands on experience using monitoring tools like Splunk, AppDynamics, Grafana, Geneos ITRS etc

Wells Fargo is seeking a Senior Specialty Systems Operations Engineer to join our Commercial and Corporate & Investment Banking Technology (CCIBT) team. To be successful, you will need to be a focused and self-motivated technologist who prioritizes stability of the application and infrastructure above all else. This position will be directly supporting Wires applications and making Real Time Payments possible for our global customers.

In this role, you will:

• Support a suite of applications across varying technologies enabling wires and payment processing.
• Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any changes to the production environment.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Drive recovery efforts during incident calls. Gather essential information for root cause analysis and stability improvement.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
• Conduct incident management and coordinate/implement solutions to prevent customer impact.
• Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices.
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc.
• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.

Required Qualifications:

• 6+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 6+ years of experience with Linux
• 3+ years database support/knowledge with Mongo and/or SQL experience (Oracle SQL)
• 2+ years app development or support in payments and/or wires applications

Desired Qualifications:

• Experience in payments and/or wires application technology (major/large banking technology experience).
• Exposure/knowledge/understanding in MTS (Money Transfer System), Real Time/Instant Payments, and other payment origination applications and technologies.
• Linux bash scripting ability - develop scripts on the fly and seek automation opportunities to improve/stabilize application space and reduce manual intervention requirements.
• Kafka understanding/experience.
• Proficiency in utilizing Service Now for incident, problem, and change management (opening incidents, reviewing changes, documenting records).
• Extremely strong verbal, written, and interpersonal communication skills.
• Ability to identify root-cause issues/improvement opportunities, and design approaches.
• Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces.
• Hands on experience using monitoring tools like Splunk, AppDynamics, Grafana, Geneos ITRS etc.

Job Expectations:

• Ability to independently drive recovery efforts during incidents and help identify key players/partners.
• Open to work in flexible hours and on-call support.
• Quality communicator: Ability to communicate (written/oral) with teams and leadership to clearly explain issues and status updates in plain language.
• Hands on experience setting up observability for production applications for application and infrastructure monitoring/alerting.
• Drive/initiate review and analyze complex technical challenges which require in depth evaluation of problems and coordinating fixes with partners.
• Mentor, coach, and develop fellow team members.
• Document processes and alert response runbooks. Ensure technical knowledge is shared widely throughout the team.