Lead Appointment clerk-West Clinic

at  Citizen Potawatomi Nation

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must have excellent written and verbal communication skills
• The ability to work well with others including the professional staff.
• Good organization and analytical skills are needed.
• Good judgment is needed.
• Working knowledge of computers and the ability to use word processing and spreadsheets.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• 1-2 years medical office experience preferred or one-year experience working closely with management.

PHYSICAL REQUIREMENTS:

• Sitting and standing for prolonged periods of time.
• Some lifting, bending, stretching, and kneeling may be required.
• The ability to work in a fast-paced environment.
• Repetitive work at a computer.

ESSENTIAL FUNCTIONS:

• Supervises intake/appointment clerks under the direction of the Clinic Operations Managers.
• Completes monthly and annual evaluations on the intake/appointment clerk staff.
• Responsible for working with the Clinical Operations Managers regarding opportunities for improvements needed with the intake/appointment clerk staff. Makes recommendations to improve work processes.
• Responsible for processing leave requests and timecard approvals for intake/appointment clerk staff.
• Covers appointment desk when other staff is out.
• Responsible for blocking all provider schedules for approved leave, CME, etc.
• Directs calls to the appropriate person or department. Takes message when the person is not available.
• Send letters to patients as needed.
• Updates each patient’s information in the computer for all appointments.
• Directs patients to the appropriate department to address needs.
• Make appointments for the Clinic, which includes the scheduling of new patients and patient transfer requests.
• Will assist with training of new and current staff.

ADDITIOANAL DUTIES:

• Perform other duties and projects as required by management.