Lead Associate

at  WTW

QUALIFICATIONS

• a proactive, fast learner who can execute in a team environment
• a strong relationship builder who is comfortable in a client facing role
• solutions driven with an ability to own / manage various processes
• detail oriented and able to manage competing timelines
• relevant insurance industry experience (preferred)
• degree level education or comparable industry experience
• strong communication, negotiation and influencing skills
• strong skills in problem solving, planning, data analysis, and numeracy

PRINCIPAL DUTIES/RESPONSIBILITIES:

Client Service and Operations:

• Develop strong relationships with clients and internal partners
• Manage changes in client circumstances to ensure that the cover provided matches their needs
• Where a client’s needs cross over into other WTW specialties, liaise internally to ensure that WTW maintains a consistent approach
• Understand, apply and explain the business unit policies and procedures
• Provide technical, industry, and subject matter expertise where required
• Always operate within the business’s policies and procedures
• Communicate effectively with clients, markets, and others to maximise service delivery level
• Develop good knowledge of all internal WTW and industry systems maintaining and ensuring all internal metrics are met
• Liaise with offshore processing centres to ensure timely premium payment flow
• Support peer Account Handlers and Senior Brokers through timely administration of client accounts

Placement Management:

• Negotiate and place complex liability insurance programs on behalf of clients
• In coordination with US colleagues, prepare underwriting submissions for distribution to London insurers
• Demonstrate good knowledge and understanding of London Market Reform Contracts including quote, binder, and policy review
• Undertake renewal market presentations/negotiations and make appropriate recommendations
• Optimise revenue from new and existing clients through effective management of placement channels, facilities and markets for the specific client segment of the business
• Ensure transparency of agency and other commitments made to carriers and clients
• Ensure compliant processing of contracts as per FCA and contract certainty requirements

Retention and Growth:

• Support team leaders on various strategic initiatives including development of new products, tech enabled growth initiatives, and various process improvements.
• Work with WTW Account Executives to:
• Develop and maintain a pipeline of prospects
• Actively preserve and grow relationships with US retail network and client servicing teams to provide coordinated client service
• Respond quickly and accurately to ad hoc client service requirements and new business introductions
• Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities