Lead Business Analyst, Oracle

at  ChickfilA Supply LLC

Overview:
The Lead Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively. This individual is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs. Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the opportunity to create and integrate enterprise-level processes and will support the drive for supply chain innovation unique to the food service industry.

• Serve as Chick-fil-A Supply procurement, inventory and order management subject matter expert from a techno-functional perspective
• Support Inventory and Order Management daily processes in respect inventory reconciliation and order processing issues
• Mapping and configuring business processes in Oracle Order Management ERP and other products and suggesting work around solutions to ensure that the business requirements are addressed
• Benchmark business process capabilities and cross-process integration
• Work with business stakeholders, process owners, and subject matter experts to understand their business process requirements, analyze, document user’s needs, and perform gap analysis t to improve and automate how these processes and procedures are performed
• Work closely with Distribution Center, CFA corporate, Operators, and business partners to ensure optimal alignment
• Support documentation and management of proposed, new, and existing business processes
• Understand business needs and engage with IT to translate needs to technical requirements
• Drive efficient and effective performance of business processes
• Support creation of training and communication material related to business processes
• Participate in the project management of the implementation and enhancement of Oracle and integrated solutions, including coordinating design/solution sessions with all key stakeholders
• Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
• Demonstrate the ability to value both relationships and results
• Navigate through a confrontational situation, ensuring all parties are treated with honor, dignity, and respec