Lead Business Execution Consultant - Issues Management - Merchant Services

at  Wells Fargo

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications, US:

• 5+ years of Audit, Management Consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Demonstrated experience in payments, more specifically Merchant Services
• Demonstrated experience in Issue Management
• Knowledge and understanding of risk management
• Strong process and project management skills; prior experience with planning and execution
• Ability to manage initiatives involving process improvement
• Demonstrated experience managing change through influence versus authority
• Ability to identify risks and propose mitigation plans
• Ability to influence and collaborate at all internal organizational levels
• Ability to prepare and present senior level communications; advanced skills in excel, PowerPoint, Word
• Ability to present complex material in a digestible, consumable manner to all levels of management
• Ability to identify risks and propose mitigation plans
• Experience with strategy development and implementation
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
• Ability to identify inefficiencies, opportunities to streamline business processes, and implement change
• Ability to research, analyze, document, and present organizational metrics that drive business decisions
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to multitask efficiently while paying close attention to detail.
• A BS/BA degree or highe

Wells Fargo is seeking a Lead Business Execution Consultant as an Issue Management Program Manager in Consumer Lending as part of Merchant Services.
Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Manage an inventory of issues, corrective actions, and controls for aligned RAUs and support RAU owners with mitigating their risks.
• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group’s functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

Job Duties Include:

• Manage an end-to-end inventory of issues, corrective actions, and controls for aligned RAUs and support RAU owners with mitigating their risks.
• Establish and drive quality and consistency across issue management program
• Facilitate identification of new issues and development of action plans
• Review new issues and corrective actions for root cause ensuring gaps are closed within issues management process
• Pre-verify Issue Management milestones for quality and consistency and provide credible challenge to issue and corrective action owners
• Deliver business level reporting, reviewing for purposes of monitoring, escalation of off track issues or corrective actions and governance
• Identify observations, themes and trends acting as an advisor to frontline teams.
• Develop risk mitigation strategies for complex and highly integrated business specific risks

Required Qualifications, US:

• 5+ years of Audit, Management Consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Demonstrated experience in payments, more specifically Merchant Services
• Demonstrated experience in Issue Management
• Knowledge and understanding of risk management
• Strong process and project management skills; prior experience with planning and execution
• Ability to manage initiatives involving process improvement
• Demonstrated experience managing change through influence versus authority
• Ability to identify risks and propose mitigation plans
• Ability to influence and collaborate at all internal organizational levels
• Ability to prepare and present senior level communications; advanced skills in excel, PowerPoint, Word
• Ability to present complex material in a digestible, consumable manner to all levels of management
• Ability to identify risks and propose mitigation plans
• Experience with strategy development and implementation
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
• Ability to identify inefficiencies, opportunities to streamline business processes, and implement change
• Ability to research, analyze, document, and present organizational metrics that drive business decisions
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to multitask efficiently while paying close attention to detail.
• A BS/BA degree or higher

Job Expectations:

• Travel up to 10% of the time.
• This position is not eligible for visa sponsorship
• Ability to work a Hybrid schedule
• Must reside within commutable distance to a location listed

Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights, or other long - term incentive awards.
Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.