Lead Business Intelligence Specialist - 12 month FTC

at  Nationwide

We are looking for an enthusiastic self-starter to join our team; The Remediation Centre of Excellence requires experienced Lead Business Intelligence Specialists. We are looking for proficient, dedicated and customer-focussed data and insight professionals to support our efforts to put things right for customers, ensuring we move at speed and with efficiency while doing the right thing at every stage.
At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross-community capability which rapidly assimilates knowledge and builds an understanding of emerging issues and incidents to effectively manage and plan the required remediation for impacted customers. The Lead Business Intelligence Specialist is a specialist role. You’ll be responsible for the shaping, development and management of reporting and analysis solutions to enable the team to respond to remediations and put issues right as they arise with pace.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

ABOUT YOU

We’re looking for candidates that have extensive practitioner experience within data and analytics environments, with experience in financial services.

As a minimum, you must have:

• Significant experience coding in Base SAS.
• Extensive experience of understanding business needs or regulatory. requirements and delivering workable, efficient reporting and analysis solutions.
• A background in advising, challenging and coaching business stakeholders in how to drive value from data, increasing understanding and use of data.
• Ability to provide highly-effective subject matter expertise to both internal and external stakeholders, translating complex data findings to easily consumable stories that drive action.
• Be curious, innovative, creative and agile, developing and championing new ideas, spotting opportunities, and learning fast along the way.
• Influential, personally resilient, with exceptional written and verbal communication.
• Be passionate about learning and championing new ideas and ways of working.
• Have excellent communication skills and be good at building relationships across all levels.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

As a Lead Business Intelligence Specialist in Remediations your responsibilities will include:

• Shaping, building and managing specialist reporting and other data processes within agreed service level agreements, including helping to renovate the existing reporting estate.
• Providing business partnering supporting to stakeholders to understand business requirements and translate into data solutions.
• Development and provision of ad hoc analysis to support decision making within Remediations.
• Using statistical techniques to define and select data samples.
• Getting involved in business analysis and reporting, management of data and developing our data standards, in order to achieve the Data Analysis and Insight team outcomes.
• Develop and maintain strong cross-community relationships and a help develop a strong team.
• Ensure the Customer is central to all activity, customer experience is maintained and where possible improved through putting things right.