Lead Collections
at Enbridge
Brantford, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Nov, 2024 | Not Specified | 01 Sep, 2024 | N/A | Presentation Skills,Analytical Skills,Computer Skills,Interpersonal Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Makes recommendations on arrears management strategies and implementation plans.
- In conjunction with other department leaders, makes recommendations regarding targets for productivity, customer satisfaction and budgets and execute implementation plans to reach targets.
- Ensures collection activities are compliant with regulatory requirements. Maintains up-to-date knowledge of economic and market conditions, technological advances, and energy costs.
- Manages relationships with third party vendor partners.
- Manages relationships with internal stakeholders to ensure arrears management strategies, including disconnection and reconnection work, can be completed as required
- Educate employees on Corporate Business Goals to foster a culture where employees exercise proper judgement and are encouraged to deal with issues in a proactive manner that serves the customer fairly.
- Manage and lead all personnel including any collective bargaining issues, collections team recruitment, performance assessments, terminations and/or corrective action, as required.
- Provides coaching, mentorship and leadership to all staff consistent with our culture and values while ensuring employees have the skills, training, equipment and encouragement to produce excellent arrears management results and customer satisfaction at every point of customer contact.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Other Industry
HR / Administration / IR
Other
Graduate
Proficient
1
Brantford, ON, Canada
