Lead Communications Advisor

at  Beyond Co

LEAD COMMUNICATIONS ADVISOR

Reports to: Head of Customer Support Services
Location: Hybrid - Newmarket - 2-days on-site, 2-days WFH
Hours: 8:30am - 5:00pm with 30 minutes for lunch - across a 4-day week (no salary sacrifice)
Salary: up to £30,000
Working pattern: 9-12 month contract - Maternity cover
Product: Wonde https://www.wonde.com/

WHO WE ARE AND WHAT IS IMPORTANT TO US:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.
Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.
The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.
We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

JOB SNAPSHOT:

As Lead Communications Advisor, you will use your proven background in customer service and management to oversee our communications department. Your main responsibilities will include ensuring our team delivers exceptional service to our customers and managing the installation of Wonde’s software.
We’re looking for someone who loves supporting others and can be a cultural champion, promoting best practices within the team.

• Create and champion an elite culture by investing in our people and leading by example.
• Develop and adopt best people & engagement practices to drive team performance.
• Conduct 1:1 meetings to set goals and initiatives, enhancing employee performance, job satisfaction and career development.
• Be the first point of contact for any communication queries and requirements.
• Drive and implement processes that support a customer-first environment in addition to internal effectiveness.
• Support the Training & Quality coordinator in creating and delivering training to enhance the team’s knowledge and skills.
• Support Account Manager colleagues in enhancing their communication skills and actively participate in communication-focused meetings.
• Attend Account Manager and Development meetings, and provide detailed reports on key discussions, decisions, and action items.
• Update internal and external documentation related to the communications team.
• Support the head of customer support services with ad hoc projects and duties
• Work closely with the Lead Technical Support Advisor to ensure team alignment