Lead Consultant], [Control-m Administration

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of [Lead Consultant], [Control-m Administration]
The purpose of this job is to provide all aspects of Control-M administration and provide technical guidance and support to junior (L1) control-m administrators.
This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

Responsibilities

• The main responsibilities include configuration, implementation and support of complex Control-M batch streams, technical guidance of junior team members.
• Understand business requirements and design solutions accordingly.
• Testing of changes to the Control-M environment
• Ensure quality standards in release.
• Take care of incidents, escalate to CACIB or 3rd parties as necessary.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
• Work with the right teams within Genpact, CACIB or 3rd parties for the implementation of change.
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to Genpact Track lead and/or CACIB Track Lead

Qualifications we seek in you!

Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Preferred Qualifications/ Skills

• Knowledgeable about the Control-M architecture.
• Hands-on experience with Control-M v9.19 and V9.20installation, configuration and disaster recovery procedures.
• Has worked on multiple CONTROL-M(CM) releases.
• Has worked on a CONTROL-M(CM) migration.
• Should be familiar with basics of Linux OS.
• Thoroughly understands the following CONTROL-M(CM) topics.

o CONTROL-M(CM) Agent/ADVANCED FILE TRANSFER(AFT)/ Managed File Transfer (MFT) installs.
 Windows 2012/2016
 UNIX – Solaris/Linux – all current releases
o CONTROL-M(CM) Agent parameters.
o CONTROL-M(CM) Configuration Manager
o CONTROL-M(CM) Calendar creation/updates.
o Folder creation/updates
o Job creation/updates
o Job ordering
o Job conditions
o Quantitative resources
o CONTROL-M(CM) ADVANCED FILE TRANSFER(AFT) profile components.
o CONTROL-M(CM) ADVANCED FILE TRANSFER(AFT) jobs.
o CONTROL-M(CM) security.
o Knowledge of how to start and stop CONTROL-M(CM) components at the server level in UNIX environment.
o Job loader
o User daily concept
o Forecast Server
o How to import/export folders between environments

o Find and update commands on folders.

• Has worked with BMC support on Level 4 issues.
• Must have good trouble shooting and analytical skills.
• Excellent communication skills (verbal and written).
• High energy, results driven person with strong interpersonal skills.
• Able to work under minimal supervision.
• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across IPC (Incident, Problem & Change Management)
• Knowledge about other products like CFT, Connect Direct, MQ Series and NetBackup is preferred.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobLead Consultant
Primary LocationCA-Halifax
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingJul 24, 2024, 7:48:03 PM
Unposting DateAug 24, 2024, 1:29:00 PM
Master Skills ListConsulting
Job CategoryFull Tim

• The main responsibilities include configuration, implementation and support of complex Control-M batch streams, technical guidance of junior team members.
• Understand business requirements and design solutions accordingly.
• Testing of changes to the Control-M environment
• Ensure quality standards in release.
• Take care of incidents, escalate to CACIB or 3rd parties as necessary.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
• Work with the right teams within Genpact, CACIB or 3rd parties for the implementation of change.
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to Genpact Track lead and/or CACIB Track Lea