Lead Control Management Officer - Evidence Based Control Evaluation (QA)

at  Wells Fargo

WHY WELLS FARGO:

This is where your true career begins. We ranked #3 on the 2022 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace “to grow your career” in the U.S. At Wells Fargo, we support employees’ career aspirations and growth. We’re proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace. We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Learn more about the career areas and lines of business at wellsfargojobs.com

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Control evaluation/testing and/or Audit experience: Experience in assessing risk, drafting, and executing test scripts, identifying gaps between controls and in control execution.
• Experience and/or general knowledge of industry standards and best practices around quality assurance, control evaluations / testing, internal audit, and risk management processes.
• Proficient in both oral and written communication, capable of asking insightful questions and presenting ideas clear and in a compelling manner. An attentive listener who fosters creative thinking and teamwork.
• Demonstrated negotiation skills, especially with difficult topics when partnering with senior management. This includes the willingness and ability to question decisions, an ability to influence, drive timely decision making, and escalate issues, where necessary.
• Effectively manages and implements change.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Demonstrated leadership skills and ability to drive improvements.
• Strong analytical, critical thinking and problem-solving skills, coupled with an ability to translate ambiguous ideas/issues into well-defined plans/solutions with a track-record for delivering results.
• Skilled on Microsoft office (Word, Excel and Power Point).
• Ethical integrity and proven ability to serve as a role model by reinforcing and demonstrating to your employees the core values and behavioral expectations contained in Wells Fargo’s Vision, Values & Goals

Wells Fargo is seeking a Lead Control Management Officer for Quality Assurance (QA) officer to support front-line testing activities, known internally as Evidence Based Control Evaluations (EBCE). The Front-Line Evidence Based Control Evaluation team is tasked with evaluating whether controls are well-designed and operating effectively by assessing the design and performance effectiveness of a control in mitigating operational risks. The EBCE process is aligned to the front-line Risk and Control Self-Assessment (RCSA) Program to support a proactive risk management environment in alignment with Wells Fargo’s Risk Management Framework. EBCEs are performed and results are documented in templates and systems of record based on applicable policies, standards, and guidance documentation.
For this role, we are looking for a US-based candidate with good understanding of risk management, operational risk, and control evaluation methodologies with an ability to assess the design and operating effectiveness of controls for medium to high complex processes. The QA role will conduct post-EBCE execution monitoring activities across all EBCE control testing teams, consisting of Consumer, Wholesale, Technology, and Chief Operating Office. The role requires an ability to identify and report potential testing gaps and providing credible challenge to EBCE testing teams (ranging in levels from Assessors to EBCE Business Group Heads).

In this role, you will:

• Validate controls, post-EBCE execution, were tested in accordance with applicable policies, procedures, and EBCE guidance documents.
• Focus on controls that are restricted to US personnel (e.g., SARs, UARs, SCRA, etc.).
• Be a liaison with the broader EBCE QA team, which is primarily in Wells Fargo India & Philippines (I&P), and the EBCE Program Methodology team to identify opportunities for QA efficiencies, consistencies, and EBCE learning opportunities.
• Perform Controls Evaluation QA assessments under limited supervision in an effective and timely manner.
• Document QA work papers in accordance with team standards and best practices that are transparent to an independent third party.
• Identify QA findings and escalate to the applicable Controls Evaluation team for additional feedback and/or confirmation.
• Develop business partnerships with Controls Evaluation teams and delivers value to the Controls Evaluation teams by providing credible challenge and stressing the importance of continuous improvement.
• Build and sustain a strong risk culture that identifies and provides oversight and escalation of existing and emerging compliance and operational risk issues.
• Prepare reporting and analysis of QA work.
• Lead complex initiatives designed to mitigate current and emerging risks with broad impact.
• Act as key participant in monitoring, evaluating, and measuring EBCE effectiveness.

Required Qualifications:

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Control evaluation/testing and/or Audit experience: Experience in assessing risk, drafting, and executing test scripts, identifying gaps between controls and in control execution.
• Experience and/or general knowledge of industry standards and best practices around quality assurance, control evaluations / testing, internal audit, and risk management processes.
• Proficient in both oral and written communication, capable of asking insightful questions and presenting ideas clear and in a compelling manner. An attentive listener who fosters creative thinking and teamwork.
• Demonstrated negotiation skills, especially with difficult topics when partnering with senior management. This includes the willingness and ability to question decisions, an ability to influence, drive timely decision making, and escalate issues, where necessary.
• Effectively manages and implements change.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Demonstrated leadership skills and ability to drive improvements.
• Strong analytical, critical thinking and problem-solving skills, coupled with an ability to translate ambiguous ideas/issues into well-defined plans/solutions with a track-record for delivering results.
• Skilled on Microsoft office (Word, Excel and Power Point).
• Ethical integrity and proven ability to serve as a role model by reinforcing and demonstrating to your employees the core values and behavioral expectations contained in Wells Fargo’s Vision, Values & Goals.

Job Expectations:

• Position offers a hybrid work schedule in which you are required to work in office 3 days per week at a minimum in one of the locations listed below
• Relocation assistance is not available for this position
• Visa sponsorship is not available for this position