Lead Control Management Officer - Shared Services Operations

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Direct and proven experience developing and implementing solutions for Control Management Activities inclusive of, but not limited to, RCSA, Issue Management, and Global Delivery Activities.
• Experience working in or closely with Front lines Business Groups Operations (or external equivalents) sufficient to demonstrate a working knowledge of their products/services, key processes/systems, and organizational structure.
• Strong working knowledge of Operations products and relevant risks and controls of the business - Regulatory Operations.
• Working knowledge of the Risk Management Framework (RMF) concepts and policies across risk types (regulatory, financial crimes, credit, operational, etc.)
• Knowledge across enterprise risk management framework, including new business initiatives, risk identification, issues and escalations management, risk measurement and risk acceptance.
• Demonstrated ability to develop partnerships and collaborate with other business and functional areas.
• Excellent communication skills (verbal, written and interpersonal); ability to concisely articulate complex concepts in a clear manner.
• Strong project management and execution skills, including the ability to manage multiple engagements simultaneously.
• Ability to influence stakeholders in a collaborative environment without direct organizational Authority.
• Proven ability to develop pertinent reporting and analytics to help in understanding and aid in the development of solutions for complex risk and control issues.
• Ability to identify root cause of identified issues and evaluate potential mitigation plans.
• Familiarity with process analysis and improvement framework

Wells Fargo is seeking a Lead Control Management Officer to join our Control Management Team supporting Shared Services Operations within the Chief Operating Office. This role will sit within the Control Management Operations function which provides horizontal support across all of Shared Services Operations and will be responsible to develop and maintain a strong control environment for the Complaints, Redress, and Remediation program. This role will also define and deliver initiatives across front-line businesses, build relationships with a wide variety of enterprise partners, and ensure effective frameworks are established, as well as to ensure that significant and emerging risks are captured properly as they arise.

In this role, you will:

• Lead complex initiatives designed to mitigate current and emerging risks with broad impact
• Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area
• Monitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
• Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area
• Develop and implement risk monitoring and risk reporting processes and controls
• Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies
• Lead Control Management project or virtual teams

Required Qualifications:

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Direct and proven experience developing and implementing solutions for Control Management Activities inclusive of, but not limited to, RCSA, Issue Management, and Global Delivery Activities.
• Experience working in or closely with Front lines Business Groups Operations (or external equivalents) sufficient to demonstrate a working knowledge of their products/services, key processes/systems, and organizational structure.
• Strong working knowledge of Operations products and relevant risks and controls of the business - Regulatory Operations.
• Working knowledge of the Risk Management Framework (RMF) concepts and policies across risk types (regulatory, financial crimes, credit, operational, etc.)
• Knowledge across enterprise risk management framework, including new business initiatives, risk identification, issues and escalations management, risk measurement and risk acceptance.
• Demonstrated ability to develop partnerships and collaborate with other business and functional areas.
• Excellent communication skills (verbal, written and interpersonal); ability to concisely articulate complex concepts in a clear manner.
• Strong project management and execution skills, including the ability to manage multiple engagements simultaneously.
• Ability to influence stakeholders in a collaborative environment without direct organizational Authority.
• Proven ability to develop pertinent reporting and analytics to help in understanding and aid in the development of solutions for complex risk and control issues.
• Ability to identify root cause of identified issues and evaluate potential mitigation plans.
• Familiarity with process analysis and improvement frameworks

Job Expectations:

• The selected candidate must be located in one of the listed work locations; this position is expected to work on site 3 or more days per week per Wells Fargo’s standard operating model.
• Relocation assistance is not available for this position.
• Visa sponsorship is not available for this position.