Lead Coordinator, Residence Life

at  University of Ottawa

POSITION PURPOSE:

The Lead Coordinator, Residence Life fosters a sense of community in residence that contributes to student wellbeing and academic success and in turn, creates a competitive advantage for the University. The incumbent facilitates learning outside the classroom by assisting in the development and implementation of residence curriculum initiatives that contribute to the growth and development of students while fostering responsible decision-making.
They supervise and manage unionized Residence Life student staff and Work-Study Program student staff, provide student support, monitor behaviour, and refer students to campus resources appropriately. They identify students at risk and refer more complex cases to the Student Support team (case management). They ensure the smooth functioning of Residence Life services and programs, which are concerned with promoting the personal, professional, and social development of students with the intent of positively impacting student wellbeing, retention and academic success while fostering a strong sense of belonging. The Lead Coordinator, Residence Life investigates and enforces residence community standards and code of conduct issues. They assist residents with resolving conflicts and transitioning to a communal living environment. They also respond to and manage crises as well as emergency and disciplinary situations in residence as part of an afterhours on call rotation.
Note: The Lead Coordinator, Residence Life is a live-out position.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL INCLUDE:

• Human resource management: Provides leadership, guidance, management, and supervision to unionized Residence Life student staff and Work-Study Program student staff to ensure services, programs, and support to students are delivered in compliance with established policies and guidelines. Develops and implements, both independently and collaboratively, the hiring, training, onboarding, and performance management of student staff in compliance with the collective agreement and in alignment with the curricular learning model. Escalates student staff disciplinary issues to the Manager, Residence Life.
• Program and service delivery: Develops and executes student support and learning experiences in residence that contribute to the personal, professional, and social development of students. The objective of these initiatives is intended to support the University mandate for academic success, student wellness and learning outside the classroom. Contributes to a superior learning experience for students living in residence, encouraging student participation in the community, fostering a strong sense of belonging, and contributing to student success, wellbeing, and retention.
• Policy and procedure compliance: Ensures the management of cases involving student behaviour in residence is consistent with University, Housing and Residence Life policies and protocols, as well as other relevant legislation and guidelines including ensuring proper documentation and the effective resolution of incidents involving residents and their guests. Responsible for managing and mitigating risks associated with student residence communities, including managing student behavior (conduct and mental health needs), resolving conflicts, reducing risk, and responding to and supporting incidents and crises during and after business hours (when on-call).
• Project management: Works both independently and collaboratively to ensure the planning, delivery, evaluation, and quality improvement of various residence life projects. Leads and/or participates in working groups or committees to ensure the effective delivery of programs and services including initiatives related to equity and inclusion, sustainability, facilities, operations, student mental health and wellbeing, student conduct, student learning and student experience in residence.