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Lead Customer Experience Specialist at Honeywell

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

65300.0

Posted On

18 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order processing, Purchasing, Data entry, Process redesign, Customer service, SAP, Oracle, Excel, Integrated reporting systems, Team leadership, Training, Customer support, Lifecycle maintenance, Account management

Industry

Automation Machinery Manufacturing

Description

As a Lead Customer Experience Specialist here at Honeywell, you will be responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the department and adherence to standard procedures and checks in daily activity to provide excellent customer experience. You will report directly to our Program Supervisor, and you’ll work out of our Honolulu, Hawaii location on a hybrid work schedule. In this role, you will impact customer satisfaction by proactively engaging in appointment creation, data entry, standards and processes, and ensuring timely accounting and lifecycle maintenance of all workorders, and projects in Honeywell systems, and maintaining accurate customer accounts and materials in the customer database. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

The Lead Customer Experience Specialist manages order processing and purchasing activities to ensure excellent customer service. They are responsible for maintaining accurate customer accounts, data entry, and lifecycle maintenance of workorders within Honeywell systems.