Lead Customer Experience Specialist

at  Honeywell

SENIOR CUSTOMER EXPERIENCE SPECIALIST

We have an opportunity for a Senior Customer Experience Specialist to join us at Honeywell in Bucharest, RO.
The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts, they bring the customers, sales and business operations together.
They are responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

KEY REQUIREMENTS

• Supports a team of customer service representatives with his/her guidance to ensure all customer needs and expectations are met
• Continuous Improvement Mindset
• Teamwork and Collaboration
• Organizational and Time Management Skills
• Analytical and Problem-Solving Skills
• Continuous Improvement Mindset
• Monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA

KEY SKILLS AND QUALIFICATIONS

• Bachelor’s degree (or equivalent experience)
• Business fluent in written and spoken English, other European languages represent a plus
• 1+ ; Strong knowledge/experience with CRM/ERP system business processes (SAP) - Preferable Strong knowledge/experience with CRM/ERP system business processes (SAP)
• High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)