Lead Customer Experience Specialist with German (Hybrid)

at  Honeywell

QUALIFICATIONS/EXPERIENCE/KNOWLEDGE

• Experience in administrative support role
• 1+ years’ experience with SAP
• Must be fluent in German and English
• Analytical and Problem-solving skills
• Team player
• Communication skills both verbal and written
• Customer focused

JOB PURPOSE:

Responsible for the completion of the assigned process related tasks for a specific area, based on language skills and the thorough process knowledge demonstrated on activities performed and the tools used. Will work closely with local field personnel and contribute on a team of highly committed professionals who’s organizational and communication skills provide effective and efficient support to the local business. Takes ownership to ensure the customer receives a high level of service at all times by communicating and by doing the necessary follow-up with customers and internal departments.

RESPONSIBILITIES:

• Analyze new contract bookings for compliance to policy/controls/tax. Record necessary information on country specific sites where applicable.
• Responsible for review of Time & Material work orders including any pre-invoice requirements and working with field personnel to obtain customer required Purchase Order to process invoice
• Support business with access to customer portals including documentation for new/renewal subscriptions to such sites.
• Responsible for kaizen process for the team
• Can be involved in major transitions, working with the CPS team (SAP process specialists) for SAP internal programs, Siebel, Sales Force and other systems that might be deployed