Lead DevOps Engineer

at  Amwell

COMPANY DESCRIPTION

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.
Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.
Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.
With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.
For more information, please visit Amwell.com.

BRIEF OVERVIEW:

We are seeking a dynamic Lead DevOps Engineer to spearhead our migration project to Elastic Cloud and ensure the operational readiness of our ELK infrastructure. This role involves performing necessary upgrades, updating index templates, agents, helm charts, and observability pipelines to maintain optimal performance.
Key responsibilities include assessing current observability needs, identifying gaps, and developing actionable plans to enhance our systems. The Lead DevOps will actively participate in and occasionally lead sprint cycle ceremonies, ensuring that the team’s work aligns with organizational goals.
In addition to technical leadership, you will provide mentorship to team members, fostering a culture of continuous improvement and compliance with regulations such as HIPAA and PCI. You will also be responsible for developing tools and training to help teams gain deeper insights into application performance and service health, ultimately reducing mean time to detect (MTTD) and mean time to resolve (MTTR) issues.

QUALIFICATIONS:

• 5+ years experience configuring, deploying and maintaining ELK stacks
• Experience indexing medium to large datasets
• Solid understanding of observability principles and components
• Experience with development and deployment to AWS
• Experience with infrastructure-as-code (terraform, hcl)
• Deep understanding of system performance optimization, scalability, architecture, and design concepts Experience managing containers using Docker/Kubernetes
• Experience leading remote teams across multiple regions and time zones
• Proficiency with SCM (Git)
• Experience with OpenTelemetry agents, SDKs and standards
• Experience with Elastic Profiling Agent
• Passionate about providing greater transparency to health and status of Amwell systems
• Keenly empathetic to the day-to-day experience of software development teams Clear, effective, transparent communication
• Capable of delivering and accepting empathetic, constructive criticism with reports, peers, leadership and stakeholders
• Conscious of the developers need for speed of delivery and Amwell’s need for governance and cost management

• Lead the migration project to Elastic Cloud
• Maintain operational readiness and performance of ELK infrastructure
• Perform upgrades as required
• Updating index templates, agents, helm charts, observability pipelines as required
• Assess Observability needs against current implementations; identify gaps and create actionable plans to address them.
• Participate in and occasionally lead sprint cycle team ceremonies and ensure planned work is aligned with goals and priorities
• Provide mentoring to team members
• Ensure strict compliance with regulations such as HIPAA and PCI
• Develop tools and training to expedite teams gaining deeper insights into application performance and service health issues reducing their MTTD and MTTR