Lead Director, Data Science - Retail Pharmacy Analytics

at  CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY

The Retail Pharmacy Analytics team maintains industry-leading analytical solutions to enable a roadmap that drives the technology development & innovation, while delivering high-quality and high-value solutions. This position will be reporting to the Executive Director – Patient Safety and Pharmacy Operations Analytics.
The candidate will drive analytical solutions and processes designed to support the dispensing of controlled across 9000+ pharmacy locations. An ideal candidate within this role will be required to lead, train, and develop a team of data scientists who will be responsible for maintaining current processes as well as fostering innovative solutions to drive continuous quality improvement within our retail business units. Prevention of patient safety events and drive operation optimization via analytically driven solutions powered by AI/ML will be the foundation of this team’s purpose.
This person will collaborate with business leaders and partners to help inform strategy development, prioritization of analytic efforts, and formulation of specific workplans and projects to execute across the retail pharmacy chain. This individual must be able to effectively influence and communicate with non-technical audience using facts and well-reasoned cases.

REQUIRED QUALIFICATIONS

• 6+ years of experience leading and inspiring high-performance teams. Provides timely and periodic feedback to direct reports and holds them accountable for achieving quality results
• Ability to think strategically; including defining objectives, analyzing the key elements, managing budgetary implications, evaluating the risk, and developing framework to achieve success
• 8+ years’ experience with the Software Development Lifecycle (SDLC) and agile development, including giving business requirements focused on data and analytics
• Strong leadership skills, strategic mindset and experience leading highly technical teams focused on deploying data and analytics solutions in healthcare
• Strong organizational skills. Ability to work on multiple tasks in parallel and consistently prioritize key objectives.
• Ability to engage with senior business stakeholders, execute level communication and influencing skills
• Deep experience with data modeling/analytics with SQL, Python, Tableau and/or other advanced analytical tools
• Highly motivated individual to work in an extremely fast paced environment both individually and with a team.

PREFERRED QUALIFICATIONS

• Strong analytics and data skills including solid training in statistics and data analysis, understanding of data management and visualization, ability to interpret outcomes of machine learning models
• Prior experience using and managing projects leveraging Cloud (Azure, GCP, …) technologies.
• Expert level programming skills in Python, R, TensorFlow, or other data science environment; robust data management and reporting skills, understanding of deploying machine learning models in real time production environments including cloud (Azure, AWS), Spark-based systems, etc.
• Excellent project management skills with ability to lead and engage in multiple projects and initiatives and appropriately, prioritize her/his own time as well as that of the direct reports, and adjust priorities as needed to meet deadlines.
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• Highest level of attention to detail when working within legal and compliance regulations, primarily around HIPAA, patient safety work product, and attorney/client privilege while working with sensitive, confidential, and protected data.

EDUCATION

• Bachelor’s Degree required
• Advanced degree majoring in Statistics, Computer Science, Mathematics, or related STEM field a plus

• Lead initiatives to improve patient safety & pharmacy operations and innovate on solutions using both descriptive and AI/ ML techniques.
• Leverage technology depth to engage with key leaders across the enterprise to identify new applications of artificial intelligence in patient safety and operational topics
• Input business requirements from various stakeholders, lead analysis of vast amounts of data and in turn synthesize strategies and tactics to solve complex problems
• Conduct or coordinate appropriate testing of analytic solutions including, machine learning and artificial intelligence, to ensure results are consistent with business requirements
• Develop and present meaningful and insights-driven materials on analytical results with recommendations and go forward planning to guide a variety of audiences including internal stakeholders and senior leadership
• Develop and mentor data scientists, contribute to their learning and training agenda, knowledge sharing, and provide input on technology stack