Lead Engineer

at  Wipro Limited

JOB DESCRIPTION

Onsite Infrastructure Support:

• Provide smart hands support for EC ‘Core’ Network and Compute Infrastructure.
• Manage rack and stack activities, logical provisioning, and decommissioning of hardware.
• Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
• Oversee network configuration, maintenance, and troubleshooting.
• Ensure operational health of EC server room infrastructure during business hours.

Experience Environments:

• Manage deployment and support of onsite experiences & demos.
• Conduct daily checks and walkthroughs of demo environments.
• Provide technical support for presenters, account managers, customers, and EC staff.
• Maintain an active inventory list for tracking of all experience/demo assets.

Azure and Identity Management:

• Administer local EC Azure Sub Resources and Subscriptions.
• Support centralized solution delivery projects and automation.
• Act as the local Technical SME for the Experience Platform catalogue of demos.
• Create and manage Azure environments for Hybrid Cloud engagements.

Audio and Video Support:

• Operate and maintain AV equipment in meeting rooms and theatres.
• Coordinate repairs and preventative maintenance for AV systems.
• Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
• Assist in meeting room setup, support, and refresh projects.
• Provide consultation and maintain AV room inventory hygiene.

Events and Engagements:

• Provide support for EC attendees and presenters during events.
• Coordinate technical guidance and device configuration for events.
• Provide on-site technical support and device inventory management during events.

Supplier Coordination:

• Maintain relationships with local IT/AV suppliers and integrators.
• Manage scheduling and direction of suppliers for device servicing and repairs.

Technology & Asset Lifecycle:

• Manage warranties, RMA processes, and equipment repairs.
• Make recommendations for technology improvements and equipment purchases.
• Ensure continuous improvement of operational processes and technology solutions.
• Coordinate recycling of old equipment per Microsoft standards.

Team Coordinator/Lead:

• Serve as the point of contact for local support and team escalations.
• Implement processes and tools for managing and prioritizing work intake.
• Establish Rhythm of Business meetings and provide operational reporting.
• Ensure coverage for customer events and engagements.
• Facilitate learning and cross-training within the team for consistent service level.

Datacenter - Wintel Stack
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Please refer the Job description for details