Lead Fraud Operations Analyst

at  Apolloio

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

YOUR ROLE:

The Lead Fraud Operations Analyst is a key hire that will design and lead Apollo’s fraud operations program. They will be responsible for leading fraud investigations, managing dispute system performance, identifying fraud vulnerabilities, designing cross-team handling procedures and training Support teams on verification and handling procedures. The ideal candidate will have experience building fraud operations programs from the ground up, measuring impact and priority through basic data analysis, and demonstrate effective communication and prioritization skills.

DAILY ADVENTURES & RESPONSIBILITIES:

• Fraud Escalations and Investigations
• Investigate customer-reported events such as account takeover, anomalous activity and abuse reports.
• Review, classify and respond to chargebacks due to fraud.
• Investigate volumetric/anomaly alerts generated by Apollo’s fraud detection services.
• Perform attribution analysis of scaled fraud events through data analysis.
• Handle external brand abuse cases and takedowns.
• Quantify, typify fraud actor behavior and TTPs.
• Recommend and deliver fraud controls through business rule development, deployment and documentation.
• Optimize Fraud Investigation Handling Procedures
• Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing and Sales.
• Identify and incorporate key data sources for manual and automated investigation enhancements.
• Perform Root-Cause Fraud Vulnerability Analysis
• Determine functional fraud vulnerabilities and partner with Product to prioritize remediation.
• Review external fraud actor activity and leverage open source intelligence techniques for threat actor profiling.
• Train Customer-Facing Teams on Verification and Identification Methodologies
• Design low-friction KYB/KYC and asynchronous verification procedures.
• Coach and lead junior Fraud Analysts and non subject-matter experts.
• Program Ownership and Leadership
• Build operational flows and teams from basic to advanced capabilities.
• Self-measured outcome performance and impact projections prior to system or process change.
• Comfortability presenting to multiple levels of internal and external leadership.
• Plan, lead and manage daily fraud operations activities for team and self.