Lead Helpdesk Analyst
at Turners Group
Auckland City, Auckland, New Zealand -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 18 Jan, 2025 | Not Specified | 19 Oct, 2024 | 4 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
As a Lead Helpdesk Analyst, you’ll be part of a team that’s dedicated to creating a fantastic experience across our group of companies.
Responsibilities:
- Providing First and Second level support to internal and external customers
- Maintain excellent customer service for all support queries and adhere to all service management principles
- Develop and enhance process flows and support processes
- Provide ad-hoc support and cover for the Team Leader
- Support users with training, advice and self-help content
- Assign or escalate support requests as needed
- Assisting with the implementation and changes to computer and communication hardware throughout the company
REQUIREMENT SUMMARY
Min:4.0Max:9.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Auckland City, Auckland, New Zealand
