LEAD HUMAN RESOURCES TECHNICIAN

at  State of Utah

Do you want a chance to mentor, train, and coach others? The Employee Resource Information Center (ERIC) needs an ERIC Technician Lead to assist with training new employees and to audit for quality assurance for On-boarding, and human resources personnel actions. The lead may functionally supervise and coordinate the work of ERIC staff and may provide back up for the supervisor(s) as needed.

The Ideal Candidate

• Has experience MS Excel and Word.
• Led special projects.
• Has experience training others and identifying weaknesses.
• Has quality assurance experience.

MINIMUM QUALIFICATIONS

• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to read and understand information and ideas presented in writing.
• The ability to communicate information and ideas in oral and written, so others will understand.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• The ability to apply general rules to specific problems to produce answers that make sense.
• The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• The ability to identify and understand the speech of another person.
• The ability to speak clearly so others can understand you.
• Understanding written sentences and paragraphs in work related documents.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Talking to others to convey information effectively.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Being aware of others’ reactions and understanding why they react as they do.
• Adjusting actions in relation to others’ actions.
• Actively looking for ways to help people.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Managing one’s own time and the time of others.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

PRINCIPAL DUTIES

Employee Resource Information Center (ERIC) Technician Lead performs:

• Quality control duties including approval of human resource and On-boarding transactions to ensure consistency of process and application of DHRM rule to promote integrity of data between ERIC and its customers.
• Reviews customer service survey feedback.
• Discovers errors through audits.
• Runs weekly report audits.
• Tracks I-9 timeliness.
• Assists management in identification of “pain points”, common mistakes, and process constraints.
• Advises on potential strategies/remedies to human resource related processes, policies, practices, procedures, rules, and regulations.
• Provides expertise and training.
• Develops formal and informal remedial and quality service training as necessary.
• Assists with the development and maintenance of written processes and procedures.
• Schedules and/or coordinates appointments, meetings, facilities, or other activities; gathers materials and follows up as needed.