Lead Incident Manager with German and English (REF3304M)
at Deutsche Telekom IT Solutions
Budapest, Közép-Magyarország, Hungary -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Jan, 2025 | Not Specified | 24 Oct, 2024 | N/A | English,Communication Skills,It | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
- Take the lead in addressing crisis situations in a 24/7 operational environment
- Assist in resolving critical (P1), complex, and multiple customer incidents, involving all relevant parties
- Support communication efforts with top management and clients regarding incident resolution strategies
- Collaborate effectively with various units/parties involved in incident resolution efforts
- Participate in optimizing and executing handover procedures towards Problem Management
- Contribute to the development and execution of strategies to prevent incident occurrences
- Assist in managing and optimizing IT incident, knowledge, and quality processes
- Contribute to lessons learned and training processes, including documentation creation
- Learn from and support Lead Incident Managers through training, coaching, and shadowing
- Participate in incident simulations (dry runs) and coordinate as needed
- Support Lead Incident Managers as shift leads
- Contribute to projects with strategic relevance under guidance
QUALIFICATIONS
- German at C1 level and English at B2 level
- Basic understanding of IT concepts
- Good communication skills, particularly in high-stress situations
- Customer-centric mindset
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Sales Management
Graduate
Proficient
1
Budapest, Hungary
